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Fatal System Error on shut down


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#1
froggie2424

froggie2424

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My computer has not been shutting down for about a week now...it goes through a few of the XP screens (logging off, saving settings, etc) but then I get a blue screen with this message: STOP:C000021s{Fatal System Error} The Windows Logon Process System process terminated unexpectedly with a status of 0x0000005 (0x000000000 0x0000000000) I end up just pushing the power button to get it to turn off all the way.

Internet has been kind of sluggish as well. I have done Adaware scans, and a Trend Housecall scan, and whatever they turned up, I removed. I have Symantec installed and those scans haven't pulled up anything.

Any advice would be much appreciated. Thanks for your help.
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#2
RichP

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Does this help?
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#3
froggie2424

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No, it didn't work...I was trying to do the Dr. Watson thing, but I could never select the options that were mentioned, so there was no log. Any other ideas?

Thanks.
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