[Carter Hayes]

Hi there people, I have a problem which doesn't seem to be going away.

Widnows XP.

When I right click anywhere on the desktop to get the "Arrange Icons" By and other options list, the egg timer comes up and will not progress any further and the comp stalls.

I have to close everything down and re-start the comp.

Any idea on how to resolve this?

Many thanks,

Carter

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Before you right-click, press Ctrl+Alt+Del. Is VERCLSID.EXE listed there (you may want to sort by name)? If so, stop the process and right-click. Does it work, or does it still freeze?

[Pi rules]

Before you right-click, press Ctrl+Alt+Del. Is VERCLSID.EXE listed there (you may want to sort by name)? If so, stop the process and right-click. Does it work, or does it still freeze?

[Carter Hayes]

Thanks for the prompt reply.

No, that process isn't listed?

[Pi rules]

Then, I would try to go to Start/Run and type sfc /scannow. Note the space between sfc and /scannow. You will need your XP CD to run this. There is a link in my signature with more detailed instructions and an explanation.

[Carter Hayes]

Ok, I'll give it a go thanks.

[Pi rules]

Good luck!

Remember to restart after the scan finishes. There won't be a prompt or anything.

[Carter Hayes]

I can't find my Xp CDrom!

I don't believe this!

Anything else I can do?

[Pi rules]

Do you have a folder under C called i386?

[Carter Hayes]

Not sure, ho can I find if I do?

[Carter Hayes]

Oh yes, just did a search.

There's a i386 in: C/Windows driver cache
C/Windows servicepackfiles
system32reinst
lib

[Carter Hayes]

Thanks I,ll do as you suggested now.

P.S Is that file i386 a virus of some kind?

[gerryf]

i386 are your windows setup files

Please ignore the poster who wants you and everyone else to format their harddrives

your problem is most likely a corrupt context menu handler

please download the following

http://www.nirsoft.n...s/shexview.html

click on the column header COMPANY to sort by company

select all NON-microsoft shell context extensions and hit f7 to disable it

Reboot

Does the problem continue? If not, reselect each of the disabled ones one at a time, and enable them by hitting f8, then rebooting to discover the bad/corrupt one

[Carter Hayes]

Hi gerry, everything seems to be Microsoft apart from a few things which don't say they are a Shell Context Extension under "Extension Name"

Not sure if I'm doing it right though?

I.E Is a PDF Shell Extension by Adobe a Shell context extension to be disabled and so on?

Thanks

[gerryf]

yes, disable them all--you can reeenabe later

please do not disregard Pi Rules suggestion...we are addressing the same problem two different ways. The person I was asking you to ignore's post was deleted, as he suggested you reformat you harddrive

Pi wants you to run sfc /scannow and point to your i386 directory

[Carter Hayes]

Ok I'm lost here now.

What do I disable under "Extension Name" and "Company" ?

I don't wanna dsiable the wrong things. I mean do I diable my NVIDIA Desktop Ext and so on and just keep everything Microsoft?

Confused...