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Windows wont log off an account

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I have windows XP and it is now not letting me log out of a screen and go to the weolcome/ sign in screen. any idea of why. :whistling:
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Retired Tech

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Try this


The User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending.
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