[roadagent]

Hi,

I have been successfully using the FAX wizard to send INTERNATIONAL faxes for more than a year. I wanted to send a fax today and it went into the normal dialing the number and then after about a minute it gave the error message to the effect "FAX failed" and then tries to redial and send again. I tried several times to do this but to no avail. I dialed the international fax number myself and got the fax tone just to make sure the fax machine was turned on and it was. I picked up the telephone receiver after the wizard dialed the number and I could hear the fax tone from the machine. It appears that my end is just NOT answering or responding to the tone???

I uninstalled and re-installed the fax service but still cannot send an international fax. I am in the Philippines and am trying to call a fax number in the USA. I always call this same number. I have done this about 20 times successfully in the past and nothing "obvious" has changed on my system. I am able to send a fax to a local number here without any problems so I am at a loss as to why the international fax fails. My best guess is that my end is not detecting the fax signal on an international call but yet it can when I make a local fax connection. Any ideas are greatly appreciated!

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It is likely the phone company has adopted call compression on international voice calls,particularly budget services with cheap call rates,the call bandwidth is below what a fax needs to succesfully operate.

If so they should have a specific fax call prefix to overcome this problem obviously at higher rates.

Given a fax call is extremely short 1-2 min the extra cost is not great.

[HaraldR]

It is likely the phone company has adopted call compression on international voice calls,particularly budget services with cheap call rates,the call bandwidth is below what a fax needs to succesfully operate.

If so they should have a specific fax call prefix to overcome this problem obviously at higher rates.

Given a fax call is extremely short 1-2 min the extra cost is not great.

[Major Payne]

A stab in the dark here: 1) Have you tried to see if a fax initiated in the USA to you is received ok and that you just have a send problem? 2) Possibly temporarily download and use one of the free fax programs and see if you have the same problem? 3) Looked into fax modem driver update/problem? 4) Ring cadence set correctly for receiving faxes internationally (not sure this is an optional setting any more). 5) Disabled high-speed transmission and error correction mode (fax modem via Control Panel)? 6) Reduced the size of the transmit and receive buffers (fax modem via Control Panel)? I would try each, one at a time, restoring to original settings between tries.

Even tho local faxes work, you might ask your local phone company to check line noise.

I don't use Fax Wizard but it may be able to keep a trouble log for you and provide a printout to help locate the problem.

Ran out of questions here. Definitely hit a blank wall.

Ron