on his home pc.
He owns a Packard Bell pc, about 3 years old, its a Pentium 4.
The problem occurs when starting up the pc. Everytime he starts it, he gets the screen which starts of by saying
"We apologize for the inconvenience, but Windows did not start successfully..." and then prompts him to select from
a list of options
Safe mode, safe mode with networking, last known good configuration, start windows normally, etc.
However, whichever he tries to select, WinXP still doesnt load, and the pc restarts and goes back to the same
screen as above!
So anyway, i tried to go into his BIOS setup (in the main screen after starting up, when they say "Press F2 for BIOS Setup")
but found that i couldnt even access the BIOS. Its as if the pc just ignored my commands and went straight to the "We apologize for the inconvenience, but Windows did not start successfully..." screen.
Theres a small variation though. when he selects "last known good configuration" in the screen, the WinXP logo pop up for a bit (as though its loading) but then again, the PC restarts itself and its back to square one.
Basically, theres no way he can access his WinXP at all..
He's really perplexed as a lot of his work documents r on that pc..
i really hope someone here can help me out! thanks!!!