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Can't Start Remote Assistance


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#1
Shaga

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Hi i have problem opening Remote Assistance

thanks in advance.
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#2
Retired Tech

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Are you looking to use remote desktop with XP Pro

http://www.microsoft...emoteintro.mspx
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#3
Shaga

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The program doesn't open to start using it.
When i click Remote Assistance icon nothing appear or happen only i hear sound like you open folder in explorer

Edited by Shaga, 30 June 2006 - 04:38 AM.

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#4
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Have you got these three

You need three things to create a remote location:

1. Microsoft Windows XP Professional must be installed on the computer containing the files and programs that you want to access from a remote computer. The computer must also be part of a corporate network in which Remote Desktop connections are permitted. This computer is known as the host.

2. The remote computer must be running Windows 95 or later. This computer must also have the Remote Desktop Connection client software installed. The remote computer is known as the client.

3. Both computers must be connected to the Internet
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#5
Shaga

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Yes i know and have these conditions.
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#6
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Start by replacing the system files

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up

Click start, all programmes, accessories, system tools to run disc defragmenter

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot


Have you made any changes to services
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#7
Shaga

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Done, No changes to services all defaults.
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#8
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The system file check should have taken more than 4 minutes, did it have blue progress bar
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#9
Shaga

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Yes but before you say it because i saw you advice all members to do this in first before anything else and restarted the system.
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#10
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Click start then run, type services.msc and press enter, what are these set to


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#11
Shaga

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ScreenShot

services.png

Edited by Shaga, 30 June 2006 - 05:23 AM.

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#12
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Can you see if you can get this to run

http://ultravnc.sourceforge.net/
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#13
Shaga

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Yes, working.
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#14
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Does that let you do what you wanted, or is remote assistance still a problem?
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#15
Shaga

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If the problem of Remote assistance solved
It will be very much better, if not i have to try these programs like vnc until i find what i prefer.
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