Cannot access microsoft.com - page cannot be displayed
Posted 03 July 2006 - 12:37 PM
Posted 03 July 2006 - 12:48 PM
Posted 03 July 2006 - 01:18 PM
1) http://22.214.171.124 This is IE 7 Download page
2) http://126.96.36.199 This is Micro$oft's Update page
Possibly ActiveX Control is not turned on, but it would be better to put Micro$oft's site in the Trusted Zone:
To make this site a trusted website:
1. In Internet Explorer, click Tools, and then click Internet Options.
2. On the Security tab, click the Trusted Sites icon.
3. Click Sites and under Add this website to the zone, copy and paste these website addresses.
You can only add one address at a time and you must click Add after each one:
Note: The asterisks and different addresses allow your computer to work with the site, no matter how you try to access it from your computer or the Web.
Firefox will not work very well on Micro$oft's site for some of the pages. Usually Micro$oft tells you which browser you need (IE of course) once you actually get the page to load.
Are you networked, cable modem, dial-up? Did this problem just start?
Posted 03 July 2006 - 01:45 PM
Edited by tomdrayson, 04 July 2006 - 01:15 AM.
Posted 03 July 2006 - 04:32 PM
Did you put these in the Trusted Zone:
or the original ISP addresses I listed? Should be those above. Another one to try is:
http://www.microsoft.com/uk/. Downloads and Updates only take you back to US from this site, but maybe you can get it to load.
I take it the router is BT's (Voyager) and you have the latest drivers. Using USB or Ethernet connection? Recommend ethernet.
Not sure if this makes a difference, but is IE's settings in your router's firewall have options like Custom or Permit All? Thought a DNS problem, but you ruled that out when the IP addresses didn't work either. Have you got your TCP/IP connections set up where you obtain an IP address automatically? Repair connection after this if box was unchecked. Browser set to use LAN or Proxy connection? Your ISP use a Proxy Server? Wonder if someone has blocked Micro$oft's site or it's filtered in some way? Lost for ideas here.
One other suggestion is to insure your cache has been cleared or at least run Disk Cleanup and clean up unnecessary files you don't need/want. Hope someone drops by with better suggestions. Just the one site is strange. Last suggest for me: might try disabling your firewall temporarily to see if you can make a quick connection with IE to Micro$oft's site.
There was one critical update causing problems with HP PCs, but think a patch was issued already. Hope not related.
Posted 04 July 2006 - 01:11 AM
The router is infact a Netgear DG834G, I am connected via ethernet.
TCP/IP is set obtain everything automatically, repairing the connection has no effect.
My network in general works perfectly anyway, it's only the MS sites which don't work!
Browser has everything unticked in LAN settings, there is no proxy either.
There are no blocked sites in my router config.
I have tried emptying my temporary internet files and running Disk Cleanup - no change.
I have Norton Firewall, but I still can't access Microsoft with it completely disabled.
I am also confident that I have no malware either.
This is quite strange isn't it!
Edited by tomdrayson, 04 July 2006 - 01:19 AM.
Posted 04 July 2006 - 02:56 PM
Anyway it's working!
Thanks for you input Major Payne.
Posted 04 July 2006 - 04:06 PM
That is strange, but glad it is working for you. Should you ever find out what it was that got it working, please post back with it. Could have been a number of things.
Happy 4th to you.
Posted 04 July 2006 - 06:02 PM
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