[Aikim]

Hi,

This are the problems I am having:

Internet Explorer: As soon as I open it, an error message pops up saying "I.E. has encountered an error and needs to close...this also happens with Windows Media Player. We are able to use Mozilla without a problem.

Also, periodically, the whole system will shut down and a blue screen will appear advising me that the system shutdown to prevent damage to the computer.

I have run my virus protection regularly and it has not found any viruses but I am wondering if there is something it is not picking up?

Also at times, I have gotten a message saying a new software/hardware driver is causing the problem; the only two things we have recently installed, or I should say, my daughter is a digital camera and a webcam. I have uninstalled the webcam because we thought that was causing the problem, but I am wondering if it didn't completely uninstall? I have uninstalled the digital camera and re-installed it and we are still having the problem.

I have been told that my I.E. program could be corrupted, but I do not know how to uninstall it and when I tried to upgrade to I.E. 7, the whole computer crashed and I had to uninstall it.

Thanks so much to anyone who can help me with these problems.

Kim

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Repair Internet Explorer 6

A number of XP users have reported situations with Internet Explorer 6 becoming corrupted and reporting a number of different errors. While there is certainly no guarantee, the two procedures listed below have restored functionality to IE6 for many users experiencing problems.

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

Microsoft Knowledge Base Article - 318378 How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

Now reboot. This should result in the BSOD error...report the STOP ERROR and any parameters.

[dsenette]

Repair Internet Explorer 6

A number of XP users have reported situations with Internet Explorer 6 becoming corrupted and reporting a number of different errors. While there is certainly no guarantee, the two procedures listed below have restored functionality to IE6 for many users experiencing problems.

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

Microsoft Knowledge Base Article - 318378 How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

Now reboot. This should result in the BSOD error...report the STOP ERROR and any parameters.

[Aikim]

Thank you for your prompt reply, unfortunately, I do not have an XP Cd-ROM...The only discs I have are those that came with the computer...are you referring to those?

Kim

[dsenette]

ech...no....restore disks won't work for the I.E. repair...
do you know anyone who has the same version of xp as you? (i.e. xp home or xp pro. service pack 1 or service pack2)..if so you can borrow their disk for this operation

[Aikim]

No, I don't know anyone who has a XP CD-ROM...if repair is not possible, would a solution be to totally uninstall my I.E. program and then reinstall it? If so, how would I go about doing this. I was thinking about uninstalling the I.E. 6 and then re-installing the I.E. 7, but I wasn't sure if this would work or how to go about doing this.

Kim

[Aikim]

No, I don't know anyone who has a XP CD-ROM...if repair is not possible, would a solution be to totally uninstall my I.E. program and then reinstall it? If so, how would I go about doing this. I was thinking about uninstalling the I.E. 6 and then re-installing the I.E. 7, but I wasn't sure if this would work or how to go about doing this.

Kim

[dsenette]

well...i.e. 7 is an update package for i.e. 6 (since ie7 is still beta it's not a full release) so to my knowledge you have to have ie 6 to install 7 (could be wrong but...)

start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.

[Aikim]

Okay, I hope this is what you need:

Application Errors:

Windows Live Messenger
Application Hang
Messenger (MSN)

Also several Warning Messages - Userenv

System Errors:

102
Service Control Manager
Lsasrv
W32Time
Disk (I believe this is from the Web Cam disk)


Warning Message: Plug Play Manager


Kim

[dsenette]

did you just recently install live messenger? like...right before these issues started?

[Aikim]

No these issues started way before live messenger was installed; actually, we have been having these problems for at least 3-4 months.

Kim