[Oniketsoku]

Hello again, geekstogo.. Been a long time since i've been here.
Well, I'm at my aunts' house for vacation and she's having a computer problem.
Not too long ago she tried to update her AOL or something and has been having computer problems ever since. (winXP) Right when the PC reaches the desktop when you select a user(either one) it'll come up with one of those error screens like "Don't send" or "Send error report" about windows explorer, clicking dont send just results in just sitting at the desktop screen, and nothing else happening, while If I click around a bit and click something like "click here to see details on this topic on the internet" her AOL dial-up sign in screen comes on and I can access the internet. Just wondering if you guys can give me any input on the situation ;o Thanks if you can
Oni

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anyone got any ideas? i leave her house in a couple days ;o

[Oniketsoku]

anyone got any ideas? i leave her house in a couple days ;o

[Retired Tech]

If you cannot uninstall AOL to go back to the previous version

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor


If no change

You can use this guide to repair XP

Possibly, you will need to press the start button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[Oniketsoku]

wow thanks for all that keith, ill get back to you when i read/do all that (edit: which probably wont be until tommorow morning, have to wait for aunt to wake up so i can obtain some info/get XP CD)

Edited by Oniketsoku, 09 July 2006 - 11:15 PM.

[Oniketsoku]

alright, i've gotta go now, i'll leave her these directions and see how things went when i get back here on friday, thanks (edit: the top option will not work, as the start menu is not accessible, nor is anything on the desktop, after the error comes up, immmediatly after it goes to the desktop screen, you cannot do anything, it's just the desktop background, or, you can access the internet by clicking a link on the error linking you to the web)

Edited by Oniketsoku, 10 July 2006 - 10:03 AM.