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Memory could not be read


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#1
simz

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Good afternoon

We have a message on our server:

The instruction at "0x0171d694" referenced memory at "0x01168000". The memory could not be "read".

Does anyone know what this means? It's an HP ML350 server with Windows 2003 OS installed.

Many Thanks
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#2
gerryf

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most of the time this is a poorly written program, bho, etc, usually something running at startup, rather than a harware issue

Disable anything non-essential running at startup, see if the issue repeats, then re-eanable things one at a time until the problem recurs.

If the problem recurs once all non-essential things are disabled, fous on drivers
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#3
simz

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Hi,

I didn't try the solution as one of our IT engineers said its not a problem. He said that as applications are run they are stored on the memory for quicker access to them. On this particular case it could not be found in the memory and therefore the error message appeared. It had to find the application again from the hard drive.

Thanks for your help.
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#4
gerryf

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Uhm, well, that is not exactly correct (that it hit the harddrive for the program after failing to find it in memory)...it (a process) really just stopped.

It is not the biggest issue in the world, in that a lot of programs are poorly written, but it is often a sign that something you do not want on your system is there (malware, perhaps, or a program that needs updating).

I don't want to pooh-pooh your IT engineers, but if it were me, I'd at least look for evidence of malware.
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