[ktpc2005]

Hi, this is my first time posting

I am having a big problem with my computer. I have a Compaq Presario laptop and starting last night I tried to boot up my computer and nothing would load after using it all day.

The following things happen when I boot up XP.

When windows is opening up I get two warnings

1)Explorer has encountered problems and needs to close.
The I opened the Windows reporting tool and it had the following informationL
Event Type:Inpage error
P1:c000009c
P2:0000003

On the other page the following files would be included in the report.
c:\docume~1\kevint~1\locals~1\temp\wer855e.diroc\explorer.exe.mdmp
and
c:\docume~1\kevint~1\locals~1\temp\wer855e.diroc\appcompat

Then the same message happens but this time with firefox.exe:
Explorer has encountered problems and needs to close.
The I opened the Windows reporting tool and it had the following informationL
Event Type:Inpage error
P1:c000009c
P2:0000003

On the other page the following files would be included in the report.
c:\docume~1\kevint~1\locals~1\temp\wer855e.diroc\firefox.exe.mdmp
and
c:\docume~1\kevint~1\locals~1\temp\wer855e.diroc\appcompat.txt

After closing both of these warnings the computer does not do anything, its sits on a blank screen.


I tried opening in safe mode and that would not open for me, it just showed a black screen with the safe mode wording in each corner.

I tried system restore on multiple dates and the same problem campe up each time.

Im not that knowlegeable about windows and is wondering what needs to be done to get my computer bacjk in order.

Thanks in advance

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Seem like you have a problem with windows explorer (this is probably the reason why you get a blank screen) and Firefox.
I would suggest trying a windows repair.

[Caracas]

Seem like you have a problem with windows explorer (this is probably the reason why you get a blank screen) and Firefox.
I would suggest trying a windows repair.

[ktpc2005]

Seem like you have a problem with windows explorer (this is probably the reason why you get a blank screen) and Firefox.
I would suggest trying a windows repair.

How do I go about doing that?

[Caracas]

found on this forum:
http://www.geekstogo...ws-XP-t138.html

Hope it helps

[ktpc2005]

Is there a place where I can download the files and burn them to a CD

[gerryf]

start > run, type
eventvwr.msc
<enter>

Right click application and choose CLEAR ALL EVENTS, do not save the log
Right click system and choose CLEAR ALL EVENTS, do not save the log

Reboot. Work with computer until error recurs. reboot

start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.

[ktpc2005]

unfortunately i cannot click on anything on the windows desktop and I cannot run safe mode

[gerryf]

... and I cannot run safe mode

why?