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Problem shutting down computer


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#1
alfletch

alfletch

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hi i have a gateway PC and it has windows ME installed on it. Pretty much everytime i go to shut it down, the computer ends up going to a black screen with a blinking cursor in the corner and ends up staying like that and i have to end up holding down the power button until it turns off. I'm afraid to keep doing this because it might end up hurting the computer. if you could help me out that would be really great
Thanks,
Angela
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#2
wannabe1

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Hi alfletch...

There are quite a few things that can cause this, try the following first.

In Control Panel, double-click "Sounds" (or Sounds & Multimedia). In the "Events" box, click "Exit Windows". In the Name box, click None, and click "Ok". Test Windows shutdown. If Windows does not hang, the problem may be a corrupt sound file. Restore the file from your Windows disk or from wherever you obtained it, then try to shut Windows down again.

wannabe1
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#3
alfletch

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i tested the windows shutdown after going into the sounds/multimedia on the control panel and windows did shut down properly. However i don't know how to fix it from there. will i have to do this everytime i want to shut down the computer? i don't have the original windows disk to restore this sound file, is there another way?
Thanks,
Angela
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#4
wannabe1

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It was a corrupt sound file that was hanging the machine at shut down. You can leave it just as it is unless you like to have a sound play when you shut down the machine. You shouldn't have to make the change each time.

If you really, really, really want the sound at shutdown, I'll see if I can round up the file for you.
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#5
alfletch

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No i really dont need the sound it's ok. thanks so much for responding so quickly and fixing the problem i really appreciate it!
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#6
wannabe1

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My pleasure... :whistling:
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