The thing is, this isn't constant. Sometimes, everything works fine (albeit slower than normal). Other times, things will work fine for awhile, but then crap out again. I'll log out, and try to open MSN again, but it won't open. When I push Ctrl-alt-del, in the processes section, MSN is still listed as running.
I have called MSN support, but they weren't much help. They had me do a bunch of stuff (delete internet files, cookies, history, reset defaults). When none of this helped, they suggested that my modem might need to be replaced, but I don't know if I agree with that.
I also suspected spyware, and downloaded spyware doctor, which detected five infections. I feel stupid now, because I spent $30 to register the product so that I could remove the spyware, hoping that would solve the problem, but it didn't. My Norton Anti-Virus is out of date, but I downloaded the latest PC tools virus scanner, and it didn't find any viruses.
Basically, I have no idea what is wrong. I am beyond frustrated. I'm wondering if I should uninstall MSN, and then reinstall it, or if I should replace my modem (I already replaced it once last year, when a thunder storm damaged it). But I was really, really hoping that someone could give me some advice. That maybe someone out there recognizes these symptoms. Because I'm clueless. So, any help would be very appreciated!