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Dll Problem


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#1
lvshorty610

lvshorty610

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I get a pop- up from Norton saying it found a virus from
a .dll file in the system32 folder. It failed to clean it and also
failed to quarantine it, and the only reason that I really care is
because I get an annoying pop-up alert about every 10 seconds [if I
close the first alert] letting me know there's a virus that it can't
clean or quarantine. So I tried simply deleting the dll file, and it
says access denied, file in use. I did a google search on the .dll
file, and it looks like this .dll file doesn't even exist in planet
Microsoft.

File: C:\WINDOWS\system32\dssa43.dll
Action taken: Clean failed : Quarantine failed : Access denied

No google search has ever heard of dssa43. Currently I just toss the
alert to the side of the screen so I can't see it, and currently I've got over 5,000 notifications of it, increasing every few seconds. Any ideas other than disabling Norton altogether and what this file/virus is?

I tried rebooting the computer in safe mode and I ran a full Norton scan, and it only picked up that file. In safe mode, I opened up CMD prompt and it still wouldn't let me delete it due to the fact that "this process is being used by another process."

Any ideas on how to get rid of this problem?
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#2
Retired Tech

Retired Tech

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Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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