[malcolmlusby]

PLEASE HELP!!! I did a msconfig on my computer to stop a feww processes but now my sound card doesn't work. I can't restore, I can't add hardware, the microsoft services in msconfig are all listed as 'stopped' and they won't run. When i tried to fix it using my xp disk, it wouldn't let me cos there's a third party kernel that has been modified or something. My norton antivirus is asking me to activate it but when i try it stops running. Media player videos work but there is no volume. Most other things seem fine (so far!!) I've tried reinstalling my drivers from my driver disk but EVERY one encounters a problem (intel proset wireless, video, audio, quickset!!! All of them.) In device manager,, there are no devices. What have I done?? it was working fine this morning, then after the msconfig, completely ruined!!! I don't even know how I'm managing to access internet and I have to wait for 'winfix' the virus to pop up before I can get online!!!!

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Click start then run, type msconfig, put the dot in normal start up, click apply and reboot

[Retired Tech]

Click start then run, type msconfig, put the dot in normal start up, click apply and reboot

[malcolmlusby]

Hi there, I've tried that already but no dice i'm afraid. Intel proset says 'no wireless adapters available on the system' when I try to open it (but I can still get online!!! Bizarre!!!!
My sygmatel icon is now gone from control panel and when i open audio/sounds, everything is unavailable (can't click on anything!!!) Has a virus wiped my computer???? I ran ad-aware and had 33 criticals (whenusave and zangoo but one unidentified which had a tac rating of 7!!!) they are all gone now. Any other suggestions!!???

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

[malcolmlusby]

hi keith. I gave that a go but the only restore point I have is this morning (right after the problems began) restored to that but back at square one i'm afraid....lol

[Retired Tech]

Which way are you going about the fix when you get this

When i tried to fix it using my xp disk, it wouldn't let me

[malcolmlusby]

last time something like this happened, i put in my disk, clicked install and selected upgrade. worked fine. Now it says something about a thrid party kernel having been modified......

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change

You can use this guide to repair XP

Possibly, you will need to press the start button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update