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DSL keeps disconnecting

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  • Member
  • PipPipPip
  • 135 posts
I stay online and it only lasts afew seconds but the fact it keeps dc is silly, any ideas?
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    Trusted Tech

  • Technician
  • 2,989 posts
Turn off the computer, and disconnect the power going to the modem. Wait 15-30 seconds, and restore power only to the modem. Wait for about 30 seconds and then restore power to the computer. Tell us if this helps.
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    Retired Staff

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  • 442 posts
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It sounds like power is back feeding thru the ground. Check and make sure your teleco service is not grounded thru the same ground rod as you electrical service. I have seen this with both cable and DSL. It is usually the cause of a wall switch going back and feeding current back thru the ground.
A bad ground could have similar results. It will allow a static electrical build up with not place to discharge. In that case the wiring covering is damage from rodents, wear, or age (dry rot). If you have a stretch of teleco cord that will each from the service to the modem you can rule out the inside wiring. The teleco can run a line test and narrow it down for you if it is the wiring.
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