[dunebug81]

i have an HP desktop with winxp pro sp1 and a toshiba laptop with xp home sp2. after turning off norton on the laptop the desktop can share files with the laptop but not the other way around. I have a printer connected to the desktop and it prints no problem from the desktop but when i try to add that printer via the add a printer wizard it will not find the printer on the network. I have it shared and when i set up all the computers at work I was not having this problem. ive tried everything and nothing seems to work for me.

-greg

Edited by dunebug81, 23 July 2006 - 08:16 PM.

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Hello dunebug81 and welcome to G2G,

I have a few quick questions and suggestions before we get started:

1. Have you already follwed this tutorial for File and Print Sharing?

2. You need to Upgrade you HP Desktop to Win XP Pro SP2?

3. Please give a clear description of what each PC can do for the following items:
A. Go to START -> RUN -> CMD and hit ok -> type in: ipconfig and hit enter -> copy down the <IP address>
B. Go to START -> RUN -> CMD and hit ok -> type in: ping <IP address from different pc> and hit enter ->Post your results.
C. Go to START -> RUN -> type in: \\<IP address from different pc> -> and hit OK -> Copy down Error
message and post it in your reply.
D. From the Windows XP desktop, click Start and then click Help and Support -> Under Pick a Help Topic,
click Networking and the Web ->Under Networking and the Web, click Fixing networking or Web
problems -> In the details pane under Pick a task, click Diagnose network configuration and run
automated networking tests ->In the details pane under Network Diagnostics, click Scan your system -> In the details pane under Network Diagnostics, scan through the information provided, noting any items that indicate FAILED.

*NOTE*
<.....> referrs to the information preceeded in a previous step. do not include the <.....> when inputing to the command.

[SpaceCowboy706]

Hello dunebug81 and welcome to G2G,

I have a few quick questions and suggestions before we get started:

1. Have you already follwed this tutorial for File and Print Sharing?

2. You need to Upgrade you HP Desktop to Win XP Pro SP2?

3. Please give a clear description of what each PC can do for the following items:
A. Go to START -> RUN -> CMD and hit ok -> type in: ipconfig and hit enter -> copy down the <IP address>
B. Go to START -> RUN -> CMD and hit ok -> type in: ping <IP address from different pc> and hit enter ->Post your results.
C. Go to START -> RUN -> type in: \\<IP address from different pc> -> and hit OK -> Copy down Error
message and post it in your reply.
D. From the Windows XP desktop, click Start and then click Help and Support -> Under Pick a Help Topic,
click Networking and the Web ->Under Networking and the Web, click Fixing networking or Web
problems -> In the details pane under Pick a task, click Diagnose network configuration and run
automated networking tests ->In the details pane under Network Diagnostics, click Scan your system -> In the details pane under Network Diagnostics, scan through the information provided, noting any items that indicate FAILED.

*NOTE*
<.....> referrs to the information preceeded in a previous step. do not include the <.....> when inputing to the command.