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Cant access the internet


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#1
bburrell1

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Help, I have Comcast Hi-Speed Internet and have been unsuccessfully able to get online. Here's the setup: I connect through a wireless router directly to my main computer. I have two wireless cards for a laptop and another computer. These two computers can connect wih no problems, but the main one that's hardwired won't. Ive contacted Comcst several times but to no avail. Ive also tried to connect straight from the modem to the ccmputer and still have not had any success. Comcast finally say its an internet explorer issue. WWhat a copout.
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#2
fructose

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Indeed. Comcast doesn't seem to know what they are talking about.

Right-click on My Computer and pick Properties. Click the Hardware tab and select Device Manager. Do you see any yellow ? or ! on the page?
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#3
bburrell1

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No there are no yellow ?? or anything under device manager
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#4
fructose

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Go to your control panel, and under Network and Internet Connections click on Network Connections.

Right click on Local Area Connection and the on Properties. Double click on Internet Protocal (TCP/IP) and make sure it is set up to obtain an IP address and DNS server automatically.
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#5
bburrell1

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I did all of the above; All the appropriate boxes are checked as you specified.
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#6
dsenette

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the setup: I connect through a wireless router directly to my main computer

how are you doing that? usb or ethernet?
edit: also...on the nonworking computer do start > run > cmd > ipconfig /all and report the results...do the same on one of the working ones

Edited by dsenette, 28 July 2006 - 03:05 PM.

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