[Retired Tech]

In device manager, click the + next to sounds, video, have the additional media controllers, got names

Were the yellow markings for other devices there before?

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nah they've not and yes the markings have always been there

[laura91]

nah they've not and yes the markings have always been there

[Retired Tech]

Open Everest, click the + next to multimedia, click PCI / PnP Audio, what is the name shown on the right

[laura91]

when i click Pci/PcP Audio it has tht sis audio device and on windows audio it has mixer and the identifier is FFFF FFFF USB Audio Device same for the wave in

[Retired Tech]

Open Everest, click the + next to computer, click summary, is the device next to multimedia in blue, if you click it, does it give you information about getting the drivers

[laura91]

in the multimedia part it just has audio adapter SiS 7012 Audio Device

[Retired Tech]

Can you click it?

[laura91]

when i double click it it just cums up tht mixer thing

[Retired Tech]

Run through this, you want a restore point from when the sound was working, will be back later

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

[laura91]

my computer just got rebooted so woold that work

[Retired Tech]

Re-installed windows?

[laura91]

yes

[Retired Tech]

Open Everest, click + next to computer, click summary, post the make and model of motherboard, and also the chipset

[laura91]

chipset SiS651 motherboard name saus p4s533-vm

[Retired Tech]

Can you download and install these

028 2002/12/01 update



Description C-Media 9738 Audio Driver for Win2K/XP
C-Media 9738 Audio Driver for Win2K/XP Build 028


http://support.asus....SLanguage=en-us

From the link, you need product type = motherboard, socket type = 478

motherboard name, then click audio