This topic is locked
The MP3 player came with a CD-ROM that contained WMP 10 for computers running Win XP. Also, the CD-ROM had software for WMP 9 along with a driver for computers running Win 98.
It states clearly in the manual that if you have Win XP, the device will automatically be detected when you put it in the USB port (no driver needed). Once in the USB port, it needs to charge for 4 hrs. before it will work.
My computer (about a 3-4 year old Sony VAIO) will not recognize the device at all, and therefore, it will not charge.
The Disney Mix Stick is bulky, and it will only fit into one USB port at the front of the computer. I have not tried to put it into the USB port in the back of the tower.
The puzzling thing is...that USB port has worked fine with digital cameras AND another MP3 player (made by Memorex!) that I own. I do not understand what is going on...truly hope someone can assist me. I got nowhere with Memorex's customer service.
I got out my laptop (which I rarely use) which runs Win 98. It IMMEDIATELY recognized the Disney Mix Stick, and I was able to install the driver just fine. Sadly, there is not any music on the laptop, and it would be an extreme inconvenience to have to transfer music files to it, etc., etc. The Mix Stick was able to charge from the USB port in the laptop.
So, obviously, in some capacity, it works, but why can't it work with my regular computer?
Sign In
Create Account
