[abundance]

Hi -

Last Saturday while connected to the internet (AIM, Myspace, iTunes) my son lost his connection. Since then we can not access the internet at all. I have run several virus scans (Spybot, Norton, Lavasoft) and no viruses were found.

I recycled the modem, changed the modem and wires, and worked with Verizon tech (DSL) to no avail. All we get in IE is page can not be displayed, and in AOL, it tells us to check the firewall (which is fine). I also tried a restore but that did not fix the problem. The Verizon tech told me that I had no IP address. Could this be caused by a bad network card? How can I fix this.

Thanks in advance for your help! Abundance

[Advertisements]

First thing to check is go to Start -> Run type cmd then hit enter

in the dos box type ipconfig/all and hit enter

let me know what it says.

Thanks

[jaxisland]

First thing to check is go to Start -> Run type cmd then hit enter

in the dos box type ipconfig/all and hit enter

let me know what it says.

Thanks

[thenotch]

Look on the back of the PC and see if there are any lights lit on the network card, also make sure the cable is firmly seated in the card (take it out and plug it back in).

Open a command window and see if you can ping the modem

ping 192.168.1.1 (or possibly 192.168.0.1)

If you get a response then the NIC is good... if you don't then try a different ethernet cable, if you still cant ping it then it could be the NIC or possibly a bad modem.

If it does ping you should ensure that DHCP is enabled and then right click the network connection and choose "Repair" if you have Windows XP, otherwise in the command window again, type:

ipconfig /release then type ipconfig /renew

If you get a bogus 169.x.x.x IP address DHCP is not pulling an IP from your modem and at that point I would be willing to bet you have a bad modem.

Edited by thenotch, 03 August 2006 - 12:41 PM.