The computer will often get through start up but will freeze at some point after, usually when we try to click on anything. Right clicking will freeze it instantly. It froze at the beginning of startup a few times also.
We've tried safe mode and it freezes there at times. I think it's the Windows Updater that is the problem, but I'm having problems turning that off as I can't do anything- the computer just freezes.
We have an HP Pavillion that didn't come with a recovery CD and we seem to have lost the one that we made. I know there's a recovery console but I'm wary of using it as I don't want to lose our data. How can we back up our date when it freezes? Will the recovery console help keep our data?
Any help is appreciated. Thank you!