I'm working on a friend's computer. It's a Dell Inspiron (I know, I know...) 8200 with Windows XP sp2. On boot up, XP tries to load, then gives the blue screen of death reading: "UNMOUNTABLE_BOOT_VOLUME". It does this when trying to boot in normal mode, safe mode, and last known good configuration.
What I've seen out there is that I should make a boot disk and run chkdsk. I've made a boot disk and when I insert it and boot up, it just gives me a command prompt >A:\. That doesn't so much help me because I don't know what to do from there. I made another disk from ntfs.com because I'm pretty certain it's an NTFS computer and I've heard that FAT32 boot disks can't read NTFS partitions. Using that disks opens a program called Active NTFS Reader which is designed to "read and copy files from safe NTFS volumes" and "recover damaged/deleted partitions" among other things, but I have no idea how to work this program, nor if it's even what I want.
I'd like to run chkdsk and see what happens, but I can't quite figure out what I need to do to be able to get to that point. Will chkdsk fix problems or just find them and tell me about them? I can troubleshoot Windows ok, but when it comes to DOS, I'm pretty illiterate. Anyone out there who can help me decipher this stuff, maybe give me a crash course in navigating DOS?
Thanks so much, everyone