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Please help - Computer keeps crashing


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#16
shenny

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Should I run it for the other users, though?

I just unplugged everything. It won't make the sound again until it kicks off.
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#17
Retired Tech

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If you ran it with an administrator account, it would cover all the accounts / users

sfc /scannow and checkdisk would cover all accounts by default
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#18
shenny

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Thanks. I'll keep you updated.

Thanks for all of your help!
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#19
shenny

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Justs kicked out again. Black screen. No sounds. Only ethernet and monitor are plugged in.


Same error: "You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer."
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#20
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Do you know what make of video card and soundcard you have?

If not

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for the details


Post what it gives you for the video adapter please
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#21
shenny

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No and okay. I'll do that right now.
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#22
shenny

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VIA/S3G Unichrome IGP (64MB)
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#23
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Did you get a motherboard CD with the PC

If so, look for the video card drivers on there, install them from there
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#24
shenny

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Translate, please.
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#25
shenny

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I have a Drivers and Utilities CD. Is that it?
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#26
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That's the one
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#27
shenny

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Just put it in and let it run?
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#28
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I hope I am safe to post this. If not, please remove.


#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000001, pid=2216, tid=3200
#
# Java VM: Java HotSpot™ Client VM (1.5.0_06-b05 mixed mode)
# Problematic frame:
# C 0x00000001
#

--------------- T H R E A D ---------------

Current thread (0x0b1fd920): JavaThread "Thread-14" [_thread_in_native, id=3200]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000001

Registers:
EAX=0x0b212ba8, EBX=0x0b1b5380, ECX=0x0b1fc1d0, EDX=0x00030608
ESP=0x0253fa20, EBP=0x0253fa50, ESI=0x0b1fd9e0, EDI=0x0b1fc1d0
EIP=0x00000001, EFLAGS=0x00010202

Top of Stack: (sp=0x0253fa20)
0x0253fa20: 6d0e2539 0b1b5380 0000026b 0b1fd920
0x0253fa30: 16706d90 16706d90 0b211250 00000000
0x0253fa40: 0253fa2c 0253fc64 6d0f43bc 00000000
0x0253fa50: 0253fa7c 05f4826f 0000026b 0253fa8c
0x0253fa60: 0253fa60 00000000 0253fa8c 16707e98
0x0253fa70: 00000000 16706d90 0253fa8c 0253fab8
0x0253fa80: 05f42d00 00000000 05f46453 10a10570
0x0253fa90: 1091a678 00000000 1091a678 0253fa94

Instructions: (pc=0x00000001)
0xfffffff1:


Stack: [0x02440000,0x02540000), sp=0x0253fa20, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C 0x00000001
j sun.awt.windows.WTextComponentPeer.getText()Ljava/lang/String;+0
j java.awt.TextComponent.getText()Ljava/lang/String;+14
j java.awt.TextArea.appendText(Ljava/lang/String;)V+10
j java.awt.TextArea.append(Ljava/lang/String;)V+2
j q.q(Ljava/lang/String;)V+28
j la.run()V+4309
v ~StubRoutines::call_stub
V [jvm.dll+0x845a9]
V [jvm.dll+0xd9317]
V [jvm.dll+0x8447a]
V [jvm.dll+0x841d7]
V [jvm.dll+0x9ed69]
V [jvm.dll+0x109fe3]
V [jvm.dll+0x109fb1]
C [msvcrt.dll+0x2a3b0]
C [kernel32.dll+0xb683]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WTextComponentPeer.getText()Ljava/lang/String;+0
j java.awt.TextComponent.getText()Ljava/lang/String;+14
j java.awt.TextArea.appendText(Ljava/lang/String;)V+10
j java.awt.TextArea.append(Ljava/lang/String;)V+2
j q.q(Ljava/lang/String;)V+28
j la.run()V+4309
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x05c55e80 JavaThread "Thread-18" [_thread_blocked, id=4032]
0x01481dd0 JavaThread "Thread-15" [_thread_blocked, id=3204]
=>0x0b1fd920 JavaThread "Thread-14" [_thread_in_native, id=3200]
0x0b206b90 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=2596]
0x0b211090 JavaThread "Thread-8" [_thread_blocked, id=2584]
0x0b1d1368 JavaThread "Thread-7" [_thread_blocked, id=2580]
0x0b1d06c0 JavaThread "Thread-6" [_thread_blocked, id=2576]
0x01408908 JavaThread "AWT-EventQueue-2" [_thread_blocked, id=2548]
0x0147abd0 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=2524]
0x05bf7dc8 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2512]
0x01452570 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2508]
0x05ac5a30 JavaThread "AWT-Shutdown" [_thread_blocked, id=2504]
0x05adfc90 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2500]
0x05bade48 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=2492]
0x013eaa68 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2488]
0x05aa4de8 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2484]
0x013ea180 JavaThread "Finalizer" daemon [_thread_blocked, id=2480]
0x0144b0e0 JavaThread "Reference Handler" daemon [_thread_blocked, id=2476]
0x01431ae0 JavaThread "main" [_thread_in_native, id=2220]

Other Threads:
0x013df6e0 VMThread [id=2472]
0x01446428 WatcherThread [id=2496]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 1152K, used 330K [0x10130000, 0x10270000, 0x10890000)
eden space 1024K, 32% used [0x10130000, 0x10182a60, 0x10230000)
from space 128K, 0% used [0x10230000, 0x10230000, 0x10250000)
to space 128K, 0% used [0x10250000, 0x10250000, 0x10270000)
tenured generation total 14852K, used 14087K [0x10890000, 0x11711000, 0x16130000)
the space 14852K, 94% used [0x10890000, 0x11651f38, 0x11652000, 0x11711000)
compacting perm gen total 8192K, used 7560K [0x16130000, 0x16930000, 0x1a130000)
the space 8192K, 92% used [0x16130000, 0x16892168, 0x16892200, 0x16930000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\IEXPLORE.EXE
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 C:\WINDOWS\system32\kernel32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x77760000 - 0x778cf000 C:\WINDOWS\system32\SHDOCVW.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x754d0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x771b0000 - 0x77256000 C:\WINDOWS\system32\WININET.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x773d0000 - 0x774d2000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x5d090000 - 0x5d127000 C:\WINDOWS\system32\comctl32.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x75f80000 - 0x7607d000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77260000 - 0x77300000 C:\WINDOWS\system32\urlmon.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x10000000 - 0x1012a000 c:\program files\google\googletoolbar2.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
0x59a60000 - 0x59b01000 C:\WINDOWS\system32\DBGHELP.DLL
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x62900000 - 0x6296d000 C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\mlang.dll
0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
0x014a0000 - 0x01575000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll
0x5edd0000 - 0x5ede7000 C:\WINDOWS\system32\olepro32.dll
0x62300000 - 0x6232c000 C:\Program Files\Yahoo!\Common\yiesrvc.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x01780000 - 0x01a45000 C:\WINDOWS\system32\xpsp2res.dll
0x75e60000 - 0x75e73000 C:\WINDOWS\system32\cryptnet.dll
0x4d4f0000 - 0x4d548000 C:\WINDOWS\system32\WINHTTP.dll
0x62200000 - 0x6221d000 C:\Program Files\Yahoo!\Common\YIeTagBm.dll
0x6d600000 - 0x6d62d000 C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
0x01fb0000 - 0x02038000 C:\WINDOWS\system32\shdoclc.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x02640000 - 0x02647000 C:\Program Files\Logitech\iTouch\iTchHk.dll
0x745e0000 - 0x748a6000 C:\WINDOWS\system32\msi.dll
0x01eb0000 - 0x01ece000 C:\Program Files\Common Files\Logitech\Scrolling\LgMsgHk.dll
0x65200000 - 0x65214000 C:\Program Files\Yahoo!\Companion\Installs\cpn2\pubmod.dll
0x65000000 - 0x65035000 C:\Program Files\Yahoo!\Companion\Installs\cpn2\ypubc.dll
0x64100000 - 0x6411e000 C:\Program Files\Yahoo!\Companion\Installs\cpn2\YMERemote.dll
0x02a70000 - 0x02a78000 C:\Program Files\Yahoo!\Messenger\ypagerps.dll
0x7c340000 - 0x7c396000 C:\Program Files\Yahoo!\Messenger\MSVCR71.dll
0x60300000 - 0x60307000 C:\PROGRA~1\Yahoo!\MESSEN~1\idle.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x7dc30000 - 0x7df20000 C:\WINDOWS\system32\mshtml.dll
0x02ad0000 - 0x02af7000 C:\WINDOWS\system32\msls31.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x03220000 - 0x0324a000 C:\WINDOWS\system32\msimtf.dll
0x03250000 - 0x0329b000 C:\WINDOWS\system32\MSCTF.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x325c0000 - 0x325d2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x75c50000 - 0x75cbe000 c:\windows\system32\jscript.dll
0x30000000 - 0x30224000 C:\WINDOWS\system32\Macromed\Flash\Flash8b.ocx
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x74980000 - 0x74ab0000 C:\WINDOWS\system32\msxml3.dll
0x66880000 - 0x6688c000 C:\WINDOWS\system32\ImgUtil.dll
0x5e310000 - 0x5e31c000 C:\WINDOWS\system32\pngfilt.dll
0x76200000 - 0x76271000 C:\WINDOWS\system32\mshtmled.dll
0x05ef0000 - 0x05ef7000 C:\Program Files\Logitech\iTouch\kbdhook.dll
0x5ff20000 - 0x5ff46000 C:\WINDOWS\system32\MSRATING.dll
0x5ff50000 - 0x5ff61000 C:\WINDOWS\system32\msratelc.dll
0x71d40000 - 0x71d5c000 C:\WINDOWS\system32\actxprxy.dll
0x767f0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x68100000 - 0x68124000 C:\WINDOWS\system32\dssenh.dll
0x6d590000 - 0x6d5a2000 C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
0x6d400000 - 0x6d417000 C:\Program Files\Java\jre1.5.0_06\bin\jpiexp32.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x6d450000 - 0x6d468000 C:\Program Files\Java\jre1.5.0_06\bin\jpishare.dll
0x6d670000 - 0x6d804000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\hpi.dll
0x6d640000 - 0x6d64c000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\java.dll
0x6d660000 - 0x6d66f000 C:\PROGRA~1\Java\JRE15~3.0_0\bin\zip.dll
0x6d000000 - 0x6d167000 C:\Program Files\Java\jre1.5.0_06\bin\awt.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x73760000 - 0x737a9000 C:\WINDOWS\system32\ddraw.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x6d240000 - 0x6d27d000 C:\Program Files\Java\jre1.5.0_06\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0_06\bin\deploy.dll
0x6d5d0000 - 0x6d5ef000 C:\Program Files\Java\jre1.5.0_06\bin\RegUtils.dll
0x6d3e0000 - 0x6d3f5000 C:\Program Files\Java\jre1.5.0_06\bin\jpicom32.dll
0x0b3a0000 - 0x0b3a7000 C:\WINDOWS\system32\xpsp3res.dll
0x6d4c0000 - 0x6d4d3000 C:\Program Files\Java\jre1.5.0_06\bin\net.dll
0x74e30000 - 0x74e9c000 C:\WINDOWS\system32\RICHED20.DLL
0x6d1c0000 - 0x6d1e3000 C:\Program Files\Java\jre1.5.0_06\bin\dcpr.dll
0x6d4e0000 - 0x6d4e9000 C:\Program Files\Java\jre1.5.0_06\bin\nio.dll
0x6d3c0000 - 0x6d3df000 C:\Program Files\Java\jre1.5.0_06\bin\jpeg.dll
0x6d470000 - 0x6d495000 C:\Program Files\Java\jre1.5.0_06\bin\jsound.dll
0x6d4a0000 - 0x6d4a7000 C:\Program Files\Java\jre1.5.0_06\bin\jsoundds.dll
0x73f10000 - 0x73f6c000 C:\WINDOWS\system32\DSOUND.dll
0x73ee0000 - 0x73ee4000 C:\WINDOWS\system32\KsUser.dll
0x73300000 - 0x73367000 c:\windows\system32\vbscript.dll
0x73dd0000 - 0x73ece000 c:\windows\system32\MFC42.DLL

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~3.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~3.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_06 -Djavaplugin.nodotversion=150_06 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~3.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~3.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~3.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~3.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_06 -Djavaplugin.nodotversion=150_06 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~3.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol vfprintf
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\PROGRA~1\Java\JRE15~3.0_0\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;.
USERNAME=Greg
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 8 Stepping 1, AuthenticAMD



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 family 6, cmov, cx8, fxsr, mmx, sse

Memory: 4k page, physical 458224k(162528k free), swap 690512k(469312k free)

vm_info: Java HotSpot™ Client VM (1.5.0_06-b05) for windows-x86, built on Nov 10 2005 11:12:14 by "java_re" with MS VC++ 6.0
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#29
shenny

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Should I install both audio and video drivers?
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#30
Retired Tech

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It should ask what you want to install, so the VIA/S3G, then it may say do you want to uninstall or modify, choose modify, re-install if you can

If the only option is to remove, do that, reboot, the screen should look awful because the video drivers are not installed, load the CD again, choose to install the VIA/S3G drivers
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