[olewoman]

I have been trying to help this poor kid. She has had the desktop for 4 years with no maintainance. She is running SP1. It was so full I didn't have enough space to defrag. I now have gotten her 35% of her hard disk mem back. I have also removed over 300 malware and viruses, thanks to you all. Now she is dueback to school and doesn't have the $$$ to take it to the shop, and she refuses to allow me to recover it for the data she has on it. I know you all are busy, but I am hoping one of you will help me out in time. What do I keep doing wrong?

I have included my HiJack Log and Ewido Log.

Eternally grateful.

Logfile of HijackThis v1.99.1
Scan saved at 8:53:09 PM, on 8/15/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Meredith Schmidt\Desktop\Utilities\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.begin2sea...sidesearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.juno.com/s...ch?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s...ch?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\JUSearch\SearchEnh1.dll
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1\APPLIC~1\Setup\Setup.dll
O2 - BHO: ohb - {4D568F0F-8AC9-40AB-88B7-415134C78777} - (no file)
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Microsoft Windows Boot Verification] C:\I386\BOOTVRFY.EXE
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.5\THGuard.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} - http://205.159.125.1...everContent.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} - http://www.spywarest...es2/Install.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai....23/cpbrkpie.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe


---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 12:54:59 AM 8/16/2006

+ Scan result:



C:\WINDOWS\Temp\ICD2.tmp\WildApp.dll -> Adware.MediaTickets : No action taken.
C:\WINDOWS\Temp\ICD2.tmp\minigolf_affiliate.exe -> Downloader.Agent.g : No action taken.
C:\WINDOWS\Temp\ICD1.tmp\istactivex.dll -> Downloader.IstBar.gu : No action taken.
C:\WINDOWS\Temp\ICD3.tmp\istactivex.dll -> Downloader.IstBar.gu : No action taken.


::Report end



Thanks again,
the olewoman


forgive any errors, I detest laptops

Edited by olewoman, 17 August 2006 - 01:11 PM.

[Advertisements]

Hi olewoman,

What do I keep doing wrong?

Your concerns were answered in this topic:

http://www.geekstogo...s...=120320&hl=

That system is terribly infected. Problem with these infections nowadays is, it causes a lot of damage. Even if we clean the malware off your system, I can't guarantee that your system will be clean afterwards, because these infections/bundles leave a lot of leftovers behind that most scanners won't even recognise and logs won't show.
Also, I can't promise you we can repair all the damage it caused... Even after cleaning the malware, you can still get errors afterwards because of the damage. Solving these is not always possible since it will be searching for a needle in a haystack to find the right cause and solution.
So, we can try to clean this up and do what we can, but keep in mind that we can't solve ALL problems this malware already caused.

If you still need help, please post a new HijackThis log and let's try our best to clean it up..

[Armodeluxe]

Hi olewoman,

What do I keep doing wrong?

Your concerns were answered in this topic:

http://www.geekstogo...s...=120320&hl=

That system is terribly infected. Problem with these infections nowadays is, it causes a lot of damage. Even if we clean the malware off your system, I can't guarantee that your system will be clean afterwards, because these infections/bundles leave a lot of leftovers behind that most scanners won't even recognise and logs won't show.
Also, I can't promise you we can repair all the damage it caused... Even after cleaning the malware, you can still get errors afterwards because of the damage. Solving these is not always possible since it will be searching for a needle in a haystack to find the right cause and solution.
So, we can try to clean this up and do what we can, but keep in mind that we can't solve ALL problems this malware already caused.

If you still need help, please post a new HijackThis log and let's try our best to clean it up..

[olewoman]

My new hijack log. If I did reload this with the restore disc, would it take care of the problems or is it beyond help. I apologize for the nagging this time...it was just that I had a kid returning to school, and she needed it. Now, they told me it would hardly run, and I cleaned it up using your programs as best as I could. Please know that I am not doing any work on here that I am being paid for. I am working on my pastor's computer...It is all service...no reinbursment of any kind. I also worry because I am not in a position to donate, and I feel as if you might feel I am taking you for granted. Like I said again, sorry for nagging. I am also just a little insecure. Thanks for being patient with me. It won't happen again


Logfile of HijackThis v1.99.1
Scan saved at 1:22:33 PM, on 8/20/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\TrojanHunter 4.5\THGuard.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Meredith Schmidt\Desktop\Utilities\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.begin2sea...sidesearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.juno.com/s...ch?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s...ch?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\JUSearch\SearchEnh1.dll
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1\APPLIC~1\Setup\Setup.dll
O2 - BHO: ohb - {4D568F0F-8AC9-40AB-88B7-415134C78777} - (no file)
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Microsoft Windows Boot Verification] C:\I386\BOOTVRFY.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.5\THGuard.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} - http://205.159.125.1...everContent.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} - http://www.spywarest...es2/Install.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai....23/cpbrkpie.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

Hi olewoman,

What do I keep doing wrong?

Your concerns were answered in this topic:

http://www.geekstogo...s...=120320&hl=

That system is terribly infected. Problem with these infections nowadays is, it causes a lot of damage. Even if we clean the malware off your system, I can't guarantee that your system will be clean afterwards, because these infections/bundles leave a lot of leftovers behind that most scanners won't even recognise and logs won't show.
Also, I can't promise you we can repair all the damage it caused... Even after cleaning the malware, you can still get errors afterwards because of the damage. Solving these is not always possible since it will be searching for a needle in a haystack to find the right cause and solution.
So, we can try to clean this up and do what we can, but keep in mind that we can't solve ALL problems this malware already caused.

If you still need help, please post a new HijackThis log and let's try our best to clean it up..

Edited by olewoman, 20 August 2006 - 11:37 AM.

[Armodeluxe]

My new hijack log. If I did reload this with the restore disc, would it take care of the problems or is it beyond help.

I don't know what kind of disk you have. If all you have is a recovery disk, you can't use it to reinstall Windows. You need an installation disk for that. That computer has a specific backdoor trojan, very hard to remove, and we can do our best to clean it up, but I can't promise we can undo all the damage made to the computer, your call.
I guess you posted a wrong log, that you edited out..

I also worry because I am not in a position to denote, and I feel as if you might feel I am taking you for granted

We're providing a free service here, and in no way we're in the expectancy of donations. If someone decides to donate along the way, that's fine, but it is never pushed for.

Also please when you are going to post a reply use the ADD REPLY button, that way you won't be quoting my whole post.

[olewoman]

yes, i am fixing a laptop, and I detest them with their little keyboards. So, I have been posting etc from my own computer. Then, like the dummy I can be, I ran the hijack this on my own computer without thinking about it. Do you need me to post the hijack log from the trouble computer? I always mess up on this forum until I am reminded of my mistakes. Sorry. And thanks for all your help and time. Let's try to clean this messt up a little, if you have the time. Sorry any mistakes...I can't even see the keys without my bifocals.

[Armodeluxe]

Yes please post a new HijackThis log from the infected computer, along with this next log and don't reboot or shut down the computer until you receive cleaning instructions.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

[olewoman]

You are just going to love this. Combofix won't run. It works fine on my computer, but all I get is the dos window when i try to run it on this laptop.

here is the next hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 5:20:22 PM, on 8/21/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Meredith Schmidt\Desktop\Utilities\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.begin2sea...sidesearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.juno.com/s...ch?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s...ch?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\JUSearch\SearchEnh1.dll
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1\APPLIC~1\Setup\Setup.dll
O2 - BHO: ohb - {4D568F0F-8AC9-40AB-88B7-415134C78777} - (no file)
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Microsoft Windows Boot Verification] C:\I386\BOOTVRFY.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.5\THGuard.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} - http://205.159.125.1...everContent.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} - http://www.spywarest...es2/Install.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai....23/cpbrkpie.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe



Thanks again

[Armodeluxe]

Are there any error messages displayed when trying to run combofix?

Open HijackThis and click Scan. Put a check next to these:

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.begin2sea...sidesearch.html
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1\APPLIC~1\Setup\Setup.dll
O2 - BHO: ohb - {4D568F0F-8AC9-40AB-88B7-415134C78777} - (no file)
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - (no file)
O3 - Toolbar: (no name) - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O4 - HKLM\..\Run: [Microsoft Windows Boot Verification] C:\I386\BOOTVRFY.EXE
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} - http://www.spywarest...es2/Install.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai....23/cpbrkpie.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} - http://games-dl.real...ArcadeRdxIE.cab
O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)

Close all other windows except HijackThis and click Fix Checked.

Go to Start > Run and type or copy/paste this into the Run box:

sc delete UMWdf

Since you already have Ewido, please skip the installation from the instructions below, but update it and do the configuration starting from step 3.

Please download ATF Cleaner by Atribune. Do not run it yet.

Download ewido anti-spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program

• Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
• Once the setup is complete you will need run ewido and update the definition files.
• On the main screen select the icon "Update" then select the "Update now" link.
  • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

Close ewido anti-spyware, Do Not run a scan just yet, we will shortly.

Reboot your computer into SafeMode. You can do this by restarting your computer and tapping the F8 key just before Windows starts to load, until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.

Double-click ATF-Cleaner.exe to run the program.

Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:

• Lauch ewido-anti-spyware by double-clicking the icon on your desktop.
• Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
• ewido will now begin the scanning process, be patient this may take a little time.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Next select the "Reports" icon at the top.
• Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
• Close ewido and reboot your system back into Normal Mode and post the results of the ewido report scan.

After doing the above, please post next log in a seperate reply.

Please do an online scan with Kaspersky WebScanner. If you have any quarantined items in your antivirus, please delete those archives before the scan.

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
  
• Now click on Scan Settings
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
  Extended (if available otherwise Standard)
  
  • Scan Options:
  Scan Archives
  Scan Mail Bases
• Click OK
• Now under select a target to scan:Select My Computer
• This program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post.

[olewoman]

no, no error message on the combofix...just a dos screen.

here is my ewido scan. please forgive the lousy grammer...i have to peck it out as it is...I HATE LAPTOPS!!!!

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 2:26:40 PM 8/22/2006

+ Scan result:



C:\WINDOWS\Temp\ICD2.tmp\WildApp.dll -> Adware.MediaTickets : Error during cleaning.
C:\WINDOWS\Temp\ICD2.tmp\minigolf_affiliate.exe -> Downloader.Agent.g : Error during cleaning.
C:\WINDOWS\Temp\ICD1.tmp\istactivex.dll -> Downloader.IstBar.gu : Error during cleaning.
C:\WINDOWS\Temp\ICD3.tmp\istactivex.dll -> Downloader.IstBar.gu : Error during cleaning.


::Report end

[olewoman]

sorry, it's a no go at kapersky...srill don't have any active x

i am going to try something on my own...i am going to delete norton system tools. see if that helps

please don't give up on me...i'll be patiently awaiting your reply

thanks
d

it didn't work

Edited by olewoman, 22 August 2006 - 07:26 PM.

[Armodeluxe]

Now please copy the following text in the code box to Notepad. In Notepad go to File > Save As. Name it SDCheck.bat, in the drop down box at the bottom choose "All Files", and save it on your desktop. Then double click on SDCheck.bat

@echo off
echo CHECKING FOR SDBOT CHANGES....PLEASE WAIT..........................

if exist C:\Report.txt del /q C:\Report.txt
if exist check*.txt del /q check*.txt
echo.>>C:\Report.txt
regedit /e check1.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile"
if exist check1.txt find /v "Windows Registry Editor Version 5.00" < check1.txt >> C:\Report.txt
regedit /e check2.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile"
if exist check2.txt find /v "Windows Registry Editor Version 5.00" < check2.txt >> C:\Report.txt
regedit /e check3.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate"
if exist check3.txt find /v "Windows Registry Editor Version 5.00" < check3.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check4.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa"
echo [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa] >> C:\Report.txt
find "restrictanonymous" < check4.txt | find /v "restrictanonymoussam" >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check5.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole"
echo [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole] >> C:\Report.txt
find "EnableDCOM" < check5.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check6.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center"
echo [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] >> C:\Report.txt
find "Notify" < check6.txt >> C:\Report.txt
find "Override" < check6.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check7.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TlntSvr"
if exist check7.txt echo [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TlntSvr]>> C:\Report.txt
if exist check7.txt find "Start" < check7.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check8.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc"
echo [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc] >>C:\Report.txt
find "Start" < check8.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check9.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RemoteRegistry"
if exist check9.txt echo [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RemoteRegistry]>> C:\Report.txt
if exist check9.txt find "Start" < check9.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check10.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control"
echo [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control] >>C:\Report.txt
find "WaitToKillServiceTimeout" < check10.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check11.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters"
echo [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters] >>C:\Report.txt
find "AutoShare" < check11.txt >> C:\Report.txt
echo.>>C:\Report.txt
regedit /e check12.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanworkstation\parameters"
echo [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanworkstation\parameters] >>C:\Report.txt
find "AutoShare" < check12.txt >> C:\Report.txt
echo.>>C:\Report.txt
del /q check*.txt

notepad C:\Report.txt

A Notepad will open with some text in it, please copy/paste it into here along with a new HijackThis log.

Also try Kaspersky again after doing the following:

1)Download the Hoster Here

Unzip Hoster to your desktop

Open up the Hoster program.

• Make sure that the "make hosts writable?" button in the upper right corner is enabled.
• Click back up Host files
• then click Restore orginal host files
• close program

2)Please download WinHelp2002's DelDomains by right-clicking on the following link, and choosing "Save Target As":
http://www.mvps.org/.../DelDomains.inf
Save the file to the desktop. Then go to the desktop, right click on DelDomains.inf, and choose Install. You may not see any noticeable changes or prompts; this is normal. Then please restart your computer,

3)next, open Internet Explorer, go to Tools > Reset Web Settings

Then please try Kaspersky again..

[olewoman]

Hey, sorry to have taken so long to get back to you, but my pastor's kid got a new computer and I had to put a routine on there so her new one wouldn't get like this one. Plus I have been putting in 12 hour days working on this one. I needed a couple of days.

Now I have a new problem. Since she got the new one, her little brother is going to get the messed up one, so I could go ahead and reformat and install the operating system again. This copy of the operating system has NO drivers with it. Even the moniter won't come up right. All I get is a small square in the center. I can't get a full screen, let alone get online to download the drivers I need. I tried downloading some driver (I forget right now...too much stuff working in my head) on my computer and putting it on disc, but it wouldn't install it. I did not use add windows components option yet. I have quite a few specs...from the bios, the worthless manual, etc. I really need help now. I am afraid I messed it up good. Can you help me or should I be moved to a new forum category? I have reformatted and reloaded the operating system on several computers, and never had anything like this happen. I do happen to have a copy of XP that I bought and put on someone else's computer, is it possible to try that? I had no problems with it. With the screen display so small, I can't load the driver for my cable modem, or I would probably be in good shape. I am stuck.

Thanks for all your time, help and patience.

respectfully,
d

[Armodeluxe]

I do happen to have a copy of XP that I bought and put on someone else's computer, is it possible to try that? I had no problems with it.

Yes you can use that one as long as it's the same operating system with the one of which you'll use the product key. I mean as long as if they are both XP Home, or XP Pro there wouldn't be any problems. But if the product key you will use is for XP Home, you can't use an XP Pro disk, or vice versa.

Let me know if you will be able to use that disk, if not I will seek help from our Windows techs cause that problem is beyond my knowledge.

[olewoman]

Hello!

I am so sorry that I haven't written back sooner, but I had to walk away from that project for awhile. It was just getting too overwhelming. I am ready to go back to work now. I have reloaded windows from 2 different discs. One that came with the computer in which I chose the reformat choice. I thought that was best, being that all that crap was in there. The other was from a windows xp program that I bought. It will not recognize the screen properly. I do a lot of thinking when I am not working on a project and things will pop into my head to try, you know? Well, I figured out that the small window that I am seeing is the same size as a picture she had as her wallpaper. Get what I mean? If I could get the screen the proper size, I have a disc that will load the internet driver for the modem, but as it is, I cannot see the whole page. Therefore, I cannot chose the proper options on the modem disc. If I could get this, then I am close to home free...being able to download updates, etc. I have looked on the Dell site for monitor drivers and they must list 20 for her model. That's what is up. Thank you so much for helping me and being so patient with me. You are a gem.

Respectfully,
d

Edited by olewoman, 02 September 2006 - 03:38 PM.

[olewoman]

Sorry, it looks like I just repeated myself there...nothing worked. That should suffice.

Edited by olewoman, 02 September 2006 - 03:44 PM.