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DVD-RW Problem

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I have a NEC DVD+ RW and Windows XP SP2, recently I have had a problem with the drive, when I attempt to make a DVD it fails and gives an error stating that the disk can not be written to. However when I attempt to burn a CD there is never a problem. Furthermore the drive can read DVD's and CD's and burn CD's. I have changed the brand of DVDís twice now with out any luck. My first question is thus is it possible for only the DVD burn laser to give out. In addition I called up Dell my computerís manufactures and after they did every thing that I had already done, waiting about 2 hours, they recommended that I reformate my hard drive. I sure itís not a software problem, in addition this is my only burner drive so I canít really save all of my files. So my second question is, would a reformate solve any problem? Thank you for you time!

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When switching drives, did you make sure that you uninstalled the drivers for them? A set of drivers for a Sony drive will not match a LG drive for example.
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