[SilverWingz]

Help, I've not a had a printer for a long while now. but for the last month, I've been trying to hook up a USB connected printer to my system and when I install the software and it tells me to "plug in device now" , I plug in and a few minutes later another screen pops up saying "Sorry, we cannot find your printer" "Please try again". and you have to end the program installation and start over. I've tried this several times, I've even bought a new printer and it does the same exact thing. I don't know what to do. I've tried to figure this out through other avenues of cyber information and cannot find anything to help me. I hope you guys can help. Please? Thanks so much!

I have a desktop, 6 USB ports-1 in front and 5 in the back of the tower-Windows XP Home Edition version 5.1 ( Build 2600.xpsp_sp2_gdr.050301-1519 : Service Pack 2 ) Dell Deminsion 8300, any other information you might need you'll have to tell me, I don't know what else you need. I so hope you can and don't mind helping me.

Thank you so much! Attached below you''ll find my hijack this log file:

Logfile of HijackThis v1.99.1
Scan saved at 11:05:51 AM, on 9/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\wwSecure.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\1125346275\ee\AOLSoftware.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\system32\lexpps.exe
C:\PROGRA~1\Magentic\bin\MgApp.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Markie Cooper\My Documents\questcompanion.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Voodoo\voodoo.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Markie Cooper\Desktop\Spyware tools\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1125346275\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [AOLDialer] "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [IPHSend] "C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [Magentic] "C:\PROGRA~1\Magentic\bin\Magentic.exe" /c
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Markie Cooper"
O4 - Startup: Froggy.lnk = C:\Documents and Settings\Markie Cooper\My Documents\My Received Files\Froggy.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HPZRCV01.LNK = C:\Program Files\HP\Temp\{E5A8DDAB-AE80-48C6-A75B-D0FAB83B299D}\setup\hpzrcv01.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O15 - Trusted Zone: http://www.gma.abcnews.com
O15 - Trusted Zone: http://www.losttalk.net
O15 - Trusted Zone: http://www.pspclassiccreations.com
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineco...loadcontrol.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{357B50AB-9ACA-4F78-B97F-4936A24402CC}: NameServer = 205.188.146.145
O17 - HKLM\System\CS3\Services\Tcpip\..\{357B50AB-9ACA-4F78-B97F-4936A24402CC}: NameServer = 205.188.146.145
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

Edited by SilverWingz, 04 September 2006 - 10:32 AM.

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Two possible solutions:

1) USB spport is off in the BIOS.
2) Something, often a power surge, has blown all of the USB ports on the computer.

Something to be aware of as well, you need to switch the printer on when the software is looking for it, otherwise it won't be able to find it.

[Neil Jones]

Two possible solutions:

1) USB spport is off in the BIOS.
2) Something, often a power surge, has blown all of the USB ports on the computer.

Something to be aware of as well, you need to switch the printer on when the software is looking for it, otherwise it won't be able to find it.

[SilverWingz]

oops

Edited by SilverWingz, 04 September 2006 - 07:18 PM.

[SilverWingz]

Two possible solutions:

1) USB spport is off in the BIOS.
2) Something, often a power surge, has blown all of the USB ports on the computer.

Something to be aware of as well, you need to switch the printer on when the software is looking for it, otherwise it won't be able to find it.

Ok, I had a bad outlet at one time but it has been since changed and I'm not sure exactly when the USB ports stopped working......however, as for the BIOS, how do I determine if that is the case? Oh, and I have always got the power on when I attempt to install and connect, thanks, I am a bit brighter than the average dummy.

I also have a surge protector that everything is plugged into. So how could any have happened to them that way?