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Issues with Ad-Aware and Norton Anti Virus


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#1
drclaws

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Hello, I keep getting a critical error when I try to run a virus scan with Norton. I did the trouble shooting for the error code which was to delete temp files and run scandisk. I did that still the same problem. I also tried scanning in safemode. I'm having a similar problem with ad aware, it gets frozen at the conditional scans part. I'm wondering if this means I might have some nasty adware or like a trojan? What should I do? Thanks for the help.
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#2
Facedown98

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Hi. I would say to reinstall Norton, but I really would rather not do that out of concern that there's that possibility that you're infected. Here's what I suggest...

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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#3
drclaws

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thanks, I tried all those programs and they all crashed. I put a post up in the malware section.
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#4
h_mike

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If the Malware staff cannot fix it for you, come back here. :whistling:
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