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Updating files on startup - screen frozen


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#1
billywhizz

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Hi,

I am trying to start my WIN ME pc after updating the Mcafee viruscan files. I get a black text screen "windows could not upgrade one or more system files - press any key to continue". Ive had this before, but this time the keyboard hasn't been loaded so I'm stuck. Any ideas? I've tried a boot disc with no success.

Thanks,

BW
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#2
SRX660

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Can you try hitting the F8 key while the computer is starting up and getting into safe mode? Once there you can do a restore back to a previous date before the update.

SRX660
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#3
billywhizz

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Hi SRX660 and thanks,

The keyboard doesn't even get to 1st boot so won't respond to anything. I've mailed MaCafee but all they say is it's a hardware / driver issue.....

I finally got a response from the keyboard by unplugging all the other usb devices, this may have been a coincidence but could it be a power issue? I'm reluctant about updating the virus files again as I don't want this happening again.
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#4
billywhizz

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I'm thinking of getting rid of MaCafee and using Zone Alarm and AVG (the freeware versions). Any thoughts on how good these are?

Thanks.

BW
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#5
SRX660

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I really can't say about too many USB devices. Each USB port should be able to handle 2.5 amps @5 volts. Each usb port usually has it own wiring connections and the 5 volt rails on even a lowly 200 watt power supply usually has 16 amps. Larger PS's have more amps available.


I have tried running most of the firewalls and AV software. I keep going back to Zone Alarm for the firewall. Tiny, EZ Trust, nortons and all the others i have tried have worked Ok and some have had issues. Never had any problems with ZA so i just run it. I ran AVG for year but now have switched to Avast. I have had some problems getting updates with AVG. We will see how it goes with Avast but i hear good things about it. Avast does seem to use a bit less resources than AVG. AVG did catch some viruses that even norton did not catch on another computer. I really think its personal choice between AVG and Avast. They both are good.

SRX660
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#6
billywhizz

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Thanks for your views. I think I'll give it a try as I'm sure Macafee is causing the problems.
BW
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#7
billywhizz

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Hi SRX660,

Just to wrap this one up, I found this which seems to have worked http://support.micro...kb/283069/en-us.

Thanks for your help.

BW
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