[Hector_Fabregat]

Hello everybody, this is my first post.

I have this PC (an Acer Aspire), which belongs to my boss and has this terrible problem:

When Windows XP (SP1) is loading I get this window:

---------
Microsoft Visual C++ Runtime Library

Program: \??\windows\system32\winlogon.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application support team for more information
----------

And a lot of problems come with it, it doesn't connect to the Internet, the Task administration window doesn't show up (so, I can't see which process are running), and sometimes it doesn't allow me to start programs.

Sometimes when the System is shutting down, I get this other window:

----------
RUNDLL

Error when loading C:\windows\system32\seprundll
A dynamic link library (DLL) initialization routine failed
----------

I tried to install SP2 but it never loads.
I tried with the recovery console with "chkdsk /P", but nothing happens

I don't know what else to try, can anyone help me please?????


Thanks a Lot
Hector

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

If you do not have an XP CD and are unable to borrow one, run the scan, click skip if it asks for the CD, if it keeps asking, click cancel.

If it kept asking for the XP CD then system files are missing

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

If you do not have an XP CD and are unable to borrow one, run the scan, click skip if it asks for the CD, if it keeps asking, click cancel.

If it kept asking for the XP CD then system files are missing

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Hector_Fabregat]

Hi Keith.

Thanks for your answer. I tried everything you told me, but I'm still getting the error message.

But after all the recomendations, now when I restart the PC, I get a windows which says that "rundll32.exe" can't be closed without losing data.

Do you think here is the problem (on this file)???


Thanks again.

Hector

[-OCM770-]

Do you have an XP recovery disc? cuz if you do you could repair system files from there, that could fix it. By the way, when did this start?

[Hector_Fabregat]

Hi OCM770, thanks but...

No, I don't have a Recovery Disk, 'cause this PC isn't mine
Like all users, my boss told me it just began, with no more explantion

Any other ideas??


Thanks
Hector

[computerwiz12890]

Please download and run hijackthis Do a scan and then save a log. Take the log and ATTACH IT (do not post) to your next post. In order to attach it, you will either need to change the .log extension to .txt, or you will have to put the log into a compressed (zipped) folder.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.

[Hector_Fabregat]

Hello Computerwiz12890

Thanks for your suggestion but I was unable to run hijackthis 'cause the PC didn't allow me to execute it, so I had to format it

Thanks again for your help, and I'll try to help others, just like you did to me.


Greetings
Hector