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installing new printer


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#1
shanecam

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I tried to install a new printer on a friends computer and I got an error saying print spooler not running. I dont know what a print spooler is or how to get it running? Can someone help me so I can help her.
thanks
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#2
Retired Tech

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Click start then run, type services.msc then press enter, look for print spooler, double click, set the start up type to automatic, start the service

Click OK / apply, reboot
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#3
shanecam

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tried that and got this error could not start the print spooler service on local computer error 1068 dependency service is not running.
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#4
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1. open a Command Prompt window (Go to "start" "all programs" "accessories" "command prompt"

2. key in the following:

sc config spooler depend= RPCSS

(note there is no space between the depend & the = but there is a space after the = before the RPCSS)

3. press Enter
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#5
shanecam

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Did what you said and this is what it said... files that are needed to run windows have been replaced by unrecognized versions to maintain system stability windows must restore the original versions of these files insert your windows xp professional service pack 2 cd now.
She doesn’t have the disk. She doesn’t even have an Internet connection. Do you have any suggestions on what to try next?
I/we really appreciate your help
the computer was given to her by a relative

Edited by shanecam, 14 September 2006 - 07:07 PM.

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#6
Retired Tech

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If you can borrow a same version XP CD

Click start then run, type sfc /scannow then press enter
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#7
shanecam

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tried what you said and got the same message...files that are needed to run windows have been replaced by unrecognized versions to maintain system stability windows must restore the original versions of these files insert your windows xp professional service pack 2 cd now.
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#8
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Then it is down to borrowing an XP CD
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#9
shanecam

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thank you very much for your help. do you know if i would be able to download it and put it on a cd for her?
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#10
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You won't be able to download it but you can use any same version XP CD so ask everyone you know
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