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Best Data external V92 modem won't install


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#1
dnrflorence

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A friend of mine recently bought a Best data External V92 56sx-92 modem. When he went to install it the computer kept crashing before it finished. I checked it out and the drivers had not passed XP testing and were ultimately giving him the blue screen of death. I then downloaded drivers from their website only to have the exact same result. I have searched the internet for a different set of drivers and have not been successful! I did find however that there are tons of other people having the same problem and really have nothing good to say about this product. I connected the modem through the hyper terminal so I know that the modem itself is not defective. I contacted tech support (via e mail, they have no phone support, how lame) and three days later still have yet to hear from them! Now that is service! :whistling: I was wondering if anybody here has had any experience with this and is there anything that I can do to get it to work? Does anybody know where i might be able to find a working set of drivers? Any help would be greatly appreciated. Thanks in advance.
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#2
shard92

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Is it usb or serial? If usb you will have to find software to make it work. if serial you could try setting it up as a standard modem..... don't know offhand if xp will let you do that for sure or not but done it many times with windows 9x....
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#3
dnrflorence

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It is a serial modem. What drivers should I use?
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#4
shard92

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Well as I said I havent' actually tried this on windows xp but you would have to use add new hardware wizard. it will probably asked if it is already installed tell it yes ( of course have it plugged in and turned on ). if it then gives you a list tell it new hardware.... then tell it you will select..... tell it modem..... then check dont' detect modem and finally tell it is a standard modem of the correct speed... ( v92 is 56000 or 56k ) you will then probabaly have to select which port it is connected to....

again I'm not possitive this will work but it's worth a shot...
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#5
dnrflorence

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I meant to post but got busy and hadn't had a chance. Installing the modem as a generic modem worked! Thanks for the idea. :whistling: Granted, he cannot use all of the nifty software that came with it but it works all the same. FYI, Best Data still has not returned any of my e mails to this day! What poor customer service they have. My recommendation, never buy any products by Best Data! :blink: I have never experienced such poor customer service!
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#6
shard92

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Glad that worked for you!!! wasn't sure if xp would actually suport that or not.... I use my external with linux so haven't had to deal with that....
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