[SoSoHelp]

I get the message below when I first turn on my computer. Does anyone know what it means and how do I fix the problem? I am running windows XP.


Cannot find
'file:///C:/windows/system32/ClientSyncLoader.htm.?https;pbells.broadjump.com:443/wizlet/fpsinstall/loadSyncPrepare.do;restart+true'


When I click the OK button at the bottom of the box that contains the message, it just goes away and Internet Explorer automatically opens.

This happens EVERYTIME I turn the computer on.

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did you recently use the uninstaller provided by sony to remove the First4Internet XCP copy protection software that was being installed with sony music disks? or did you use any other methods to remove this software?

[dsenette]

did you recently use the uninstaller provided by sony to remove the First4Internet XCP copy protection software that was being installed with sony music disks? or did you use any other methods to remove this software?

[SoSoHelp]

The only thing that has been added is the SP1, SP2, and SP3; and FrontPage software.

[dsenette]

sorry for the delay..i was conferring with someone about the best method here

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.