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Help with DVD-RW Drive


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#1
Yahtzo

Yahtzo

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Hello, I have a DVD-RW drive it is a HL-DT-ST DVD+-RW GWA4164B

My problem is that it suddenly wont read CDs at all, it read them before then suddenly it doesnt, i downloaded & installed the firmware update for it but did no good.

DVDs work perfectly fine but CDs dont work at all, i tried game CDs, Audio CDs, nothing would work.

Please help.

:whistling:
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#2
pip22

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I fear the drive may need replacing as repair is uneconomical now that even multi-format DVD burners are so cheap. My guess is the laser, which has to be able to switch between two different wavelengths (one to read a CD and one to read a DVD) is no longer able to do that. It's stuck on the DVD frequency.
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#3
Yahtzo

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Alright, thanks, guess ill just have to contact Dell and have em send me a new drive or something, im still under warranty so wont have a problem.
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