I have Norton Internet security 2006 (it's a version that came pre-installed on my pc, subscription for 60 days) and ccApp remains during shutdown despite all my best efforts. I have removed all my temporary files (and I do this quite regularly), disabled the scanning of the floppy disk drive (as there isn't one) and generally tried everything I can. In the HijackThis log it has:
04 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Would it be unwise to delete this? Would it affect the pc in any way, as I have read that ccApp is an important process and that you should not try to stop the process. I did try once in Windows Task Manager/Processes to end the process but it wouldn't let me. Can anyone suggest anything that I can do? I do not have a small RAM (2gb) and the pc is new. Can anyone suggest any help - its taking ages to shut down and restart!! Help?