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ccApp remains despite all efforts


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#1
T_D

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Right, well here's my problem.

I have Norton Internet security 2006 (it's a version that came pre-installed on my pc, subscription for 60 days) and ccApp remains during shutdown despite all my best efforts. I have removed all my temporary files (and I do this quite regularly), disabled the scanning of the floppy disk drive (as there isn't one) and generally tried everything I can. In the HijackThis log it has:

04 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"

Would it be unwise to delete this? Would it affect the pc in any way, as I have read that ccApp is an important process and that you should not try to stop the process. I did try once in Windows Task Manager/Processes to end the process but it wouldn't let me. Can anyone suggest anything that I can do? I do not have a small RAM (2gb) and the pc is new. Can anyone suggest any help - its taking ages to shut down and restart!! Help?
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#2
SRX660

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Do not just uninstall or delete the program. Instead, use the nortons removal tool.

http://service1.syma...005033108162039

SRX660
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#3
T_D

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Would it be possible to do this, as Norton didn't come with an installation CD as it was presinstalled on the pc when I bought it? Sorry if it's a stupid question (computers aren't my strong point!)
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#4
SRX660

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On the site link i gave you is a yellow button that says run it now. Click on that to run the norton removal tool.

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#5
T_D

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I have done as you said, but now I have no Norton online security.. at all! Seeing as it was a preinstalled program is there any way of getting it back [without the ccApp problem]
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#6
T_D

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Actually, all is OK now I installed it from the HP software repair wizard, I just need to check ccApp isn't still around by restarting... *crosses fingers*
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#7
T_D

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I don't believe it!! It's still there! Is there any way of getting rid of this nuisance - help??

Edited by T_D, 29 September 2006 - 04:29 PM.

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#8
SRX660

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I am not trying to be mean here but the best way to fix your problem is to not run Norton software at all. There are plenty of other software than can do the same as your nortons without causing any problems. I ran Norton Av, and Works for a few years and finally just gave up on the software. Too many problems for me.

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#9
T_D

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Yeah, I think I'm going to buy a new anti-virus program the next chance I get. Can you recommend any good ones available for under about £30? Thanks
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#10
SRX660

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Sorry about the late answer. I have been on vacation to disney world for the last week.

To answer your question i prefer using Avast and AVG. I was using AVG for a lomg while now and recently switched to Avast on the last 2 computers i've built. I find that Avast seems to do just as good of a job with a bit less resources used. Either one will do well. I just cannot justify using Norton, McAfee, or E-Trust because all three use quite a lot of resources and i have had problems with all three. These are the only AV's i have tried using.

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