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logitech g7 problem


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#1
texwiller

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hi, i have a problem with my logitech g7 mouse. it started to stop working for a few seconds. there is nothing that can disturb the signal between the mouse and computer. batteries are ok too. i also tried to re-calibre the connection between the mouse and computer but that didn't solve the problem. i don't know if it's important but i noticed that the laser does not shine as it used to when i pick up and look under the mouse. is there anything wrong with the lens? thanks in advance.
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#2
Facedown98

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Hi. Is it brand new? You might be able to replace it for free if it is. It might have gone bad. When you say recalibration, explain how you did that? Did you press the connect button on both the receiver and the mouse to see if it would restore?
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#3
texwiller

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no, it isnt. i bought it almost 8 months ago. there is an application in logitech\setpoint directory called logitechconnect.exe. i ran it and followed the instructions. do you think i should try to replace it?
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#4
Facedown98

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Well, before we do that, I would rather see if Logitech's support can help you. I would hate to have to spend more money when it's possible to fix it.
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#5
texwiller

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i consulted the logitech support pages and forum but i couldn't get a satisfactory answer.
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#6
Facedown98

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Is there a way for you to call or e-mail them?
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#7
Dwight

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have you clean the post where battery goes ?
mybe dirty.
you can do that with a qtip.
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#8
texwiller

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ok, i will try to contact them. and believe me 4238dwight, there is no cleaner mouse on the face of the earth
:whistling:
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#9
Facedown98

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Yes, call them and report back what happens. I would be curious to know what they have to say... Also, this just came to mind... Have you tried uninstalling and then reinstalling the drivers for the mouse?
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#10
texwiller

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yes i re-installed the mouse.
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