First, I want to thank you for this forum. I am at wits end and feeling my addiction to my computer being without it.
I am only a computer user, no where near a techie, so please keep this in mind when replying. I use my computer to do my books for my business, play EverQuest, house my genealogy research, keep records for the genealogical society for which I volunteer, and pay online my sales and use taxes to the state, county and city. My computer is a HP Pavilion 533W with Windows XP installed. I have upgraded the ram to 512.
Yesterday, I turned off my computer and when I turned it back on last night, I was shocked. Instead of loading as usual and my doing what I came to do, the screen loaded to the "safe mode" screen which offered about five modes to load. I loaded one after the other in order of their listing, and all it did was bring up the Windows XP screen with the little loading graph at bottom and then would go back to the same "safe mode" screen. I did this over and over and over again. I just felt like crying. It just would not go past the above described cycle. I looked at the tower. On the back of the tower, there is a green light which is lit and green. There are two fans back there, but the top one is not spinning, but the bottom one is spinning.
I do not surf the web or open many emails, so I do not think I have picked up anything like a virus. I go to the same websites and email the same folks over and over. I mainly use my computer to do work for my business and for the genealogical society. I do play EverQuest, but have for about seven ears with no problems before.
I am writing from another computer (other cannot be used). Do you think this problem can be fixed and my work saved? I really am in a fix. Especially when the 20th of the month approaches and I will need to access my sales and use tax files to submit this months work.
Please help if you can.
Thank you kindly for your time and assistance.
Phyllis J. K. Owens