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Uninstall program does nothing......


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#1
jimmie123

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My comp came packaged with PowerQuest's Drive Image Special Edition (DISE). It was a great idea (at the time) however I find it totally un-necessary now since I have Trend-Micro software which does the same thing. DISE has an "uninstall" program....there are several windows to wade through but the final window asks "Do you want to uninstall DISE". There is a box in which you type "YES". THen there is a warning that the un-install must be done in a DOS environment and that all open programs will be shut-down. This is where the uninstall stops....nothing happens after that. I wanted to free up the disk space that this is taking up. BTW, DISE creates a "D" partition....the uninstall says that the partition will not be removed. Since PowerQuest is out of business now, does anyone know how I can safely get rid of this??
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#2
starjax

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powerquest is not out of business. they were aquired by symantec. I've looked around but am having difficulty in finding information. I will keep looking, but the best bet is to contact symantec and see if they can help.
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#3
jimmie123

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I tried the Symantic website. Since DISE is pretty old software, there is no support available from them. They won't even put you through on live chat with a Tech to resolve any issues with software that they no longer support. I tried the uninstall program one more time....same issues. It just stops responding and does nothing after you type "YES" in the box asking if you want to uninstall DISE. :whistling:
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#4
starjax

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It's not a large program. you certainly are not going to gain a lot of disk space by uninstalling it. how big is the D partition?
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#5
jimmie123

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The partition "D" that DISE uses is 5 GB. Almost all of it is free space.
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#6
jimmie123

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Sorry for answering my own reply...."D" partition is large, 5 GB. DISE takes up a tiny part of that, about 25 MB. However, my impression of DISE is that it "reserves" this space for it's own use. This is why I want to remove it. I was able to obtain some non-useful info at the Symantic site. There are some DOS switches that can be used regarding removal, however, it's been many years since I worked in DOS, and prefer not to, since one wrong keystroke can lead to major problems. I've tried several fruitless web searches using phrases like "DISE uninstall" (then I reversed the words), also several other searches, all of them were fruitless.
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#7
starjax

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have you tried storing data there? have you gone into drive manager and deleted the partition?

I'll ask some of the other staff if they have experience with this product.
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#8
starjax

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Well, we came up with this:


http://service1.syma...de?OpenDocument

DISE.EXE /DDP may work
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#9
jimmie123

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No luck on the /DDP switch. Went into DOS, tried it several different ways.....
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