Hello again Tommy
That doesn't look right all. Is this from safe mode? If so, please scan in normal mode. There is no antivrus or antimalware running.
From what I can see there, you have a Puper infection.
Try this fix and see if things improve.
Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.
Please download SmitfraudFix
Extract the content (a folder named SmitfraudFix
) to your Desktop.A.
Please download the 30-day trial version of: AVG Anti Spyware
- Please install, and update AVG Anti-Spyware/Ewido
- Load AVGas/Ewido and then click the Update tab at the top. Under Manual Update click Start update.
- After the update finishes (the status bar at the bottom will display "Update successful")
- Please select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
- Close AVGas/Ewido. Do not run it yet.
. Next, please reboot your computer in Safe Mode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
For additional help in booting into Safe Mode, see the following site:Safe ModeC.
Open the SmitfraudFix Folder
, (right click and choose Extract All
) then double-click smitfraudfix.cmd
file to start the tool. Select option #2 - Clean
by typing 2
and press Enter
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?
" answer Yes
by typing Y
and hit Enter
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes
to the question "Replace infected file ?
" by typing Y
and hit Enter
A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode
The tool will create a log named rapport.txt
in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
Clean out your Temporary Internet files
. Proceed like this:
- Quit Internet Explorer and quit any instances of Windows Explorer.
- Click Start, click Control Panel, and then double-click Internet Options.
- On the General tab, click Delete Files under Temporary Internet Files.
- In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
- On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
- Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
- Click OK.
Next Click Start
, click Control Panel
and then double-click Display
. Click on the Desktop
tab, then click the Customize Desktop
button. Click on the Web
tab. Under Web Pages
you should see a checked entry called Security info
or something similar. If it is there, select that entry and click the Delete
button. Click Ok
the Recycle Bin by right-clicking the Recycle Bin
icon on your Desktop, and then clicking Empty Recycle Bin
open Windows / Programmes / Folders.
Close AVGas/Ewido and Reboot in Normal Mode
- In Safe Mode, load AVGas/Ewido and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be patient.
- AVGas/Ewido will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. Ewido will display "All actions have been applied" on the right hand side.
- Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (I suggest the Desktop).
Open the SmitfraudFix folder
and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone
by typing 3
and press EnterNote
, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the Programme and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
You may need more than one reply to post the requested logs, otherwise they might get cut off.
- AVGas/Ewido log
- A new HijackThis log (from normal mode).