This is the response I got from Microsoft Corporation on Sept. 20, 2006, after their Update site refused to update my computer, and this was after I downloaded their Genuine Check Validation program only to receive a rejection message, which when I clicked on the reply button went nowhere. Please note the section I highligted:
Thank you for contacting Microsoft Online Customer Service.
I apologize for the delay in our response to your issue. Due to an increase in requests, our response time is longer than usual. I appreciate your patience in this regard
I understand from your message that you receive error in Windows 98 based computer. I realize the importance of the issue.
For Microsoft to deliver the highest quality of support possible, it is necessary to expire support for discontinued products and apply those resources to support the latest developments and technologies from Microsoft. Assisted support is no longer available for Windows 98.
However, Microsoft offers no-charge self-help support options through Knowledge base articles, FAQs, and Newsgroups for Windows 98. You can go through to them to find a resolution for your issue, at the following pages:http://support.microsoft.com/http://support.micro...m/gp/lifepolicyhttp://support.micro...N...mp;x=15&y=9
If you would like more information about the retirement of warranty support for our retail products, please visit our Product Support Lifecycle list located at the following Web site:http://support.micro...en-us;lifecyclehttp://www.microsoft...dofsupport.mspx Also, if you are interested in product or upgrade information, you can call the Microsoft Sales and Information Team at (800) 426-9400
. They are available Monday through Friday, 6:00 A.M. - 6:00 P.M. Pacific Time or visit the following page:http://www.microsoft...log/default.asp
Kenneth, I hope the above information is helpful.
Thank you for using Microsoft products and service
Microsoft Online Customer Service Representative
If you have any feedback about your Online Customer Service experience, please e-mail my manager, Shirley Oommen Mookodil, at email@example.com
The next day, I wrote to Ms. Mookodil and to date have not had the courtesy of a response. Taken together, that is abandonment.
Lest you think I am just a complainer, I searched the Knowledge base and tried a few suggestions, to no avail. I also waded through the Newsgroup, again to no avail.
I appreciate your suggestion, but I am not going to go back to an empty well looking for water. What I need is someone who can address the problem I am having. Hopefully, this site is not an empty well.
P.S. - I wouldn't say anything if I had just started using Microsoft products with Windows 98 SE, but I have gone through MS-DOS, Windows 3.1, Windows 95 and quite a few years of 98 SE. I feel that give my long term loyalty, even to the extent of using Windows in a dual boot system with my experimenting with Linux, I have the right to expect better "service" from Microsoft. What they are basically saying is, "OK, there is the haystack. Go look for the needle." I got better service when I took my old VWs in for repair, and when they came out, they ran.