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XP severe problem...


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#1
toshiba723

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hello!

i have a problem lately...

whenever i open up my C: drive (where my windows is installed), in less than 1 second in loading to the c: folder, an error message comes up:

"Windows has encountered a problem and needs to close".

Only the windows explorer hangs and closes; my other applications are running fine.

I tried running ad-ware tools + scanning for viruses; but none of those seems to be the cause of the problem.

This also happens when I open other sub folders ie some sub folders in 'My Documents'; yes only SOME.

Thanks

Edited by toshiba723, 15 October 2006 - 04:34 AM.

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#2
Fenor

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Hi toshiba723! Welcome to G2G!

Windows XP Explorer has a 'feature' to provide a preview in the Details box on the left of the file you have selected, if itís supported. Image files, HTML pages, video clips, MP3s, etc are all previewed (even with the folder view open).

If you have a large movie clip and it either is corrupt (ie. no index from a partial download) or it uses an unsupported codec, then Explorer tries to load the whole file. This can slow your computer a lot and prevent deleting/renaming/moving/etc the file until itís finished.

Simply do the following:
  • Go to START-->RUN and type regsvr32 /u shmedia.dll and hit ENTER.
  • A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.)
  • Reboot your computer and see if the problem persists.
Fenor
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#3
toshiba723

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Hi toshiba723! Welcome to G2G!

Windows XP Explorer has a 'feature' to provide a preview in the Details box on the left of the file you have...


Thanks for your reply, Fenor.

I don't think that my problem is related to any media files on my computer, but I typed the command, rebooted and the problem is still there.

Just to be clear, let me list out the steps that will cause such error(for me ofcourse):
1) Open My Computer
2) Double click Local Disk (C:)
3) Files loaded in C:
4) Error message pops up "Window Explorer has encountered a problem and needs to close"
5) The browser hangs and closes itself -- but sometimes I need to close it through the task manager

I also tried typing the whole command to execute a program inside C:, such as C:\Program Files\Aeroplane Game\simulator.exe -- no problems executing the .exe, but I cannot browse through a folder.

Thanks!
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#4
Fenor

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Please go into the Event Viewer and see what errors occurred at the time you get this error message.

Click START-->RUN and type EVENTVWR.MSC and hit ENTER.

Look under SYSTEMS AND APPLICATIONS for items with RED X's that happened at the SAME time as your problem...List them here.

Fenor
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#5
toshiba723

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"Faulting application explorer.exe, version 6.0.2800.1106, faulting module msvcrt.dll, version 7.0.2600.1106, fault address 0x000335d1.

"For more information, see Help and Support Center at [url="http://go.microsoft.com/fwlink/events.asp.""]http://go.microsoft.com/fwlink/events.asp."[/url]

Hanging application explorer.exe, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at [url="http://go.microsoft.com/fwlink/events.asp.""]http://go.microsoft.com/fwlink/events.asp."[/url]

"The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at [url="http://go.microsoft.com/fwlink/events.asp.""]http://go.microsoft.com/fwlink/events.asp."[/url]

I found these message under Application.

Thanks
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#6
Fenor

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Do you have your XP CD handy?

If so, place it in your CD ROM drive and follow the instructions below:
  • Go to START-->RUN and type sfc /scannow (note the space between sfc and /scannow)
  • Once the blue bar goes away, reboot your computer.
SFC - System File Checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

Fenor
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#7
toshiba723

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Nope, doesn't work.

After I rebooted for the first time, I realised the SFC acutally deleted my video driver. Even then, I tried opening the local disk (c:) the problem still presist.

"Faulting application explorer.exe, version 6.0.2800.1106, faulting module msvcrt.dll, version 7.0.2600.1106, fault address 0x000335d1."

Thanks
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#8
toshiba723

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help please!
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