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Cd and dvd drive not recogonized


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#1
joelww

joelww

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The other night my cd and dvd drives dissapeared out of my computer. I used system restore to about a week prior and they came back. The next day they were gone again. I went into my control panel system hardware and it shows that "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)". any help would be appreciated.
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#2
ZEUS_GB

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Hello Joelww and welcome to G2G!

What hardware device shows this message?
Have you tried reinstalling your motherboard chipset drivers?
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#3
joelww

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Hello Joelww and welcome to G2G!

What hardware device shows this message?
Have you tried reinstalling your motherboard chipset drivers?


I have two Drives both of them have that message my dvd is a "samsung dvd-rom sd-616" my cd burner is a "Nec NR-7800a"
both of these are came preinstalled in the computer so I know how or where I would find the drivers at.
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#4
ZEUS_GB

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You can find the chipset drivers on the motherboard manufacturers website or the PC manufacturers website.
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#5
joelww

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the downloads that I have found for my drivers want me to put in a floppy disc for some reason but i dont have a floppy drive and i cant do anything
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#6
ZEUS_GB

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Please download and run SysSpec. Run the file > click on the system button > click edit > click copy to clipboard and then paste it with your reply.
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#7
joelww

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ok first off sorry about how complicated this getting. I downloaded that program and clicked system and got an error it says "access violation at address 0052d098 in module 'sysspec.exe.' read of address ffffffff.
but it does have the first 9 items it stops at the cd dvd rom spot and I cant copy to clipboard same error

Edited by joelww, 18 October 2006 - 11:33 AM.

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