[UWorlds1]

I recently got high-speed internet. When I tried to connect to the internet the page would not display, the tech said it might be a bad port. How can I test this or what can I do to see if it's something else?

thanks

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well first of all what kind of high speed internet... what version of windows... how do you access the high speed? usb? ethernet? or wireless?

[shard92]

well first of all what kind of high speed internet... what version of windows... how do you access the high speed? usb? ethernet? or wireless?

[UWorlds1]

Road runner high speed, my version of windows is xp home edition and I access it through ethernet cable.

[shard92]

Road runner high speed, my version of windows is xp home edition and I access it through ethernet cable.

not familiar with that, do you know if it is dsl or cable or something else? Do you need to put in a login name and password to access it or is it suppose to be always on?

[UWorlds1]

It is cable and it is always on.

[shard92]

try this :

go to start, then run and type "cmd" without the quotes. that should open a prompt window ( black with white text ) and then type "ipconfig /release" again without the quotes and being sure there is a space between the g and the /. If it doesn't give you an error then type "ipconfig /renew" again no quotes and a space before the /. IF that also doesn't give you an error ( should give you a few things including a list of numbers ) then close that window by clicking the x. then try going online again. if this doesn't work or you get errors or you have already tried all this post back..