[sksfreund]

Ok, first off, let me say that I started off on a different site following their guidlines, but for some reason I cannot acces their site now, so I may not have followed the instructions on this site EXACTLLY, but I did do everything that I could do and then some. I did have trouble accessing the Panda ActiveScan site, too, so I was unable to utilize their program. I have Symantec Anti-virus on my computer, Ad-aware, Spybot S&D, ETrust Pest Patrol, Hijack this, and AVG anti spy. My problem started off on Myspace when my wife responded to a friend request and I clicked on some other stuff that she didn't know what it was. I guess somehow she downloaded what ever it is that is on my computer during that process. My computer is starting up and shutting down slowly, responding slowly, displaying pop up warnings in the bottom right hand corner notification area with a yellow triangle with an exclamation point in it and a warning that says :

System Alert: Trojan-Spy.Win32@mx
Type: Spyware/Trojan
Vulnerable: Windows 95/98/me/nt/2003/xp
Description: Spyware program that sends confidential info to a remote hacker
Protection: Click this balloon to download official security software.

The balloon brings me to the site Malwarewipe.com, or antivirusgolden.com, or antivermins.com, or maybe even more, I don't know. Sometimes the message is different too.

Pornography and ads for different anti virus programs like WinAntiVirusPRO, or Virus Rescue, Spyheal, or Virus Blast do pop up occasionally.

Symantec occassionally says that it has found the file Trojan.Zlob in the location C:\ProgramFiles\MMediaCodec\
and one more at
C:\SystemVolumeInformation\_restore
But I think I remember hearing something on the other site that said when you run Ad-Aware your regular anti virus program may see some files that Ad-Aware is using as a virus. but again, I am not sure.

ETrust PestPatrol Detects something called Nuvens, but fails to delete it.

Here is my HijackThis Log with the ewido scan after it.

Logfile of HijackThis v1.99.1
Scan saved at 10:28:41 PM, on 10/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\ams_ii\iao.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\MMediaCodec\pmsngr.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\MMediaCodec\pmmon.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\toshiba\ivp\ism\pinger.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\DvzCommon\DvzMsgr.exe
C:\Program Files\NETGEAR\WAB501 Configuration Utility\wlancfg2.EXE
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Katherine\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?.home=ytie
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?.home=ytie
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?.home=ytie
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7b4d79df-9ef0-429d-a0e9-d9b138c6a53b} - C:\Program Files\MMediaCodec\isaddon.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [ISLP2STA.EXE] ISLP2STA.EXE START
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: DataViz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WAB501 Configuration Utility.lnk = C:\Program Files\NETGEAR\WAB501 Configuration Utility\wlancfg.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1143916021859
O17 - HKLM\System\CCS\Services\Tcpip\..\{A2C6B35B-B742-4A0C-9605-75C7B0668032}: NameServer = 192.168.0.1,4.2.2.2
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intel Alert Handler - LANDesk Software Ltd. - C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel Alert Originator - LANDesk Software Ltd. - C:\WINDOWS\system32\ams_ii\iao.exe
O23 - Service: Intel File Transfer - LANDesk Software Ltd. - C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec System Center Discovery Service (NSCTOP) - Symantec Corporation - C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


Here is the ewido scan

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 1:29:50 PM 10/27/2006

+ Scan result:



HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Internet Explorer Security Plugin 2006 -> Adware.Generic : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Internet Security Add-On -> Adware.IntCodec : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Public Messenger ver 2.03 -> Adware.IntCodec : Cleaned with backup (quarantined).
HKU\S-1-5-21-3964090090-3260102022-2817986526-1005\Software\Internet Security -> Adware.IntCodec : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP468\A0067433.exe -> Adware.VirusBurster : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\TypeLib\{A569F6C9-29F0-43BC-80CF-6BA138C66108} -> Adware.VirusBurster : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP468\A0067432.exe -> Downloader.Zlob.art : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP462\A0067272.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP463\A0067321.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP468\A0067608.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0067863.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0067875.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0067991.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0068005.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0068016.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0068017.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0068022.dll -> Downloader.Zlob.aru : Cleaned with backup (quarantined).
C:\Program Files\MMediaCodec\isamini.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP462\A0067274.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP463\A0067323.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP468\A0067610.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP469\A0067788.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP470\A0067829.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP470\A0067837.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0067865.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0067876.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0067992.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0068006.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0068027.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0068036.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP472\A0068050.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP473\A0068063.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP473\A0069075.exe -> Downloader.Zlob.arv : Cleaned with backup (quarantined).
:mozilla.21:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.22:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.24:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.26:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.27:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.28:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
C:\WINDOWS\Temp\Cookies\katherine@2o7[2].txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.111:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.112:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
C:\WINDOWS\Temp\Cookies\katherine@adrevolver[1].txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.49:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.50:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.51:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.52:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.53:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.48:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned.
:mozilla.86:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Coremetrics : Cleaned.
:mozilla.25:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned.
:mozilla.54:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned.
:mozilla.87:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Overture : Cleaned.
:mozilla.31:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.32:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.33:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.34:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.29:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.30:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.45:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.46:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
C:\WINDOWS\Temp\Cookies\[email protected][1].txt -> TrackingCookie.Ru4 : Cleaned.
C:\WINDOWS\Temp\Cookies\[email protected][2].txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.96:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
:mozilla.97:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
:mozilla.99:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
:mozilla.110:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned.
:mozilla.113:C:\Documents and Settings\Katherine\Application Data\Mozilla\Firefox\Profiles\p6j81cn2.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP471\A0067868.dll -> Trojan.Fakealert : Cleaned with backup (quarantined).


::Report end

I hope that I did everything in a way that didn't mess anything up and I really hope that my post was done well enough that you guys understand it. Thanks so much in advance for your help.

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Welcome sksfreund!

I will be helping you under the guidance of one of our expert coaches.

Please give me a little time to get back to you with instructions.

Thanks
Jamie

[jamielaw]

Welcome sksfreund!

I will be helping you under the guidance of one of our expert coaches.

Please give me a little time to get back to you with instructions.

Thanks
Jamie

[jamielaw]

Hey sksfreund

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

SmitFraudFix:

Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlog...processutil.htm

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Kaspersky Online Scanner
Go to http://www.kaspersky.com/virusscanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
  
• Now click on Scan Settings
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
  Extended (if available otherwise Standard)
  
  • Scan Options:
  Scan Archives
  Scan Mail Bases
• Click OK
• Now under select a target to scan:Select My Computer
• This program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post with another HJT log.

[sksfreund]

Ok, I did just as you said. Sorry it took so long. Here is the Smitfraudfix log:

SmitFraudFix v2.117

Scan done at 8:02:46.68, Tue 10/31/2006
Run from C:\Documents and Settings\Katherine\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Katherine


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Katherine\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu


»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\KATHER~1\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

C:\Program Files\MMediaCodec\ FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32


»»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End



Here is the Kaspersky log:

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Tuesday, October 31, 2006 12:02:45 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 31/10/2006
Kaspersky Anti-Virus database records: 236761
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\

Scan Statistics:
Total number of scanned objects: 58708
Number of viruses found: 7
Number of infected objects: 34 / 0
Number of suspicious objects: 0
Duration of the scan process: 01:25:05

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Confid.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Content.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Privacy.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Restrict.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\WebHist.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2006-10-31_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0D240000.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0D840000.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40000\4FFD8193.VBN/document.txt .exe Infected: Email-Worm.Win32.NetSky.q skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40000\4FFD8193.VBN ZIP: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40000\4FFD8193.VBN MIME.Broken: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40000\4FFD8193.VBN CryptZ: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40001\4FFD81F3.VBN/data.rtf .scr Infected: Email-Worm.Win32.NetSky.q skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40001\4FFD81F3.VBN ZIP: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40001\4FFD81F3.VBN MIME.Broken: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40001\4FFD81F3.VBN CryptZ: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40002\4FFD826C.VBN/details.txt .pif Infected: Email-Worm.Win32.NetSky.q skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40002\4FFD826C.VBN ZIP: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40002\4FFD826C.VBN MIME.Broken: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40002\4FFD826C.VBN CryptZ: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40003\4FFD831D.VBN/details.txt .pif Infected: Email-Worm.Win32.NetSky.q skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40003\4FFD831D.VBN ZIP: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0EC40003\4FFD831D.VBN CryptZ: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0ED80000.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0F200000.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0F200001\4F3F3E4E.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0F640000.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0F640001.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0F640002\4F64ADC0.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0F640003\4F65CEA0.VBN Infected: Trojan-Downloader.Win32.Zlob.aru skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Client Firewall\System.log Object is locked skipped
C:\Documents and Settings\Katherine\Application Data\MySpace\IM\Logs\MySpaceIM-Network-20061031-084750.log Object is locked skipped
C:\Documents and Settings\Katherine\Application Data\MySpace\IM\Logs\MySpaceIm_10-31-2006-08-45-21-0359.log Object is locked skipped
C:\Documents and Settings\Katherine\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Katherine\Desktop\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\Katherine\Desktop\SmitfraudFix.zip/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\Katherine\Desktop\SmitfraudFix.zip ZIP: infected - 1 skipped
C:\Documents and Settings\Katherine\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\History\History.IE5\MSHist012006103120061101\index.dat Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\Temp\Perflib_Perfdata_910.dat Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\Temp\~DF3163.tmp Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\Temp\~DF7D3A.tmp Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Katherine\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Katherine\ntuser.dat Object is locked skipped
C:\Documents and Settings\Katherine\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\eengine\EPERSIST.DAT Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg2.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMNot.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMReg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMRSt.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped
C:\Program Files\MMediaCodec\isauninst.exe Infected: Trojan-Downloader.Win32.Zlob.asa skipped
C:\Program Files\MMediaCodec\pmsngr.exe Infected: Trojan-Downloader.Win32.Zlob.asb skipped
C:\Program Files\MMediaCodec\pmuninst.exe Infected: Trojan-Downloader.Win32.Zlob.asc skipped
C:\Program Files\MMediaCodec\__delete_on_reboot__p_m_m_o_n_._e_x_e_ Infected: Trojan-Downloader.Win32.Zlob.aqh skipped
C:\Program Files\Symantec Client Security\Symantec AntiVirus\SAVRT\0965NAV~.TMP Object is locked skipped
C:\Program Files\Yahoo!\Messenger\logs\billing_Katherine.log Object is locked skipped
C:\Program Files\Yahoo!\Messenger\logs\client_Katherine.log Object is locked skipped
C:\Program Files\Yahoo!\Messenger\logs\network_Katherine.log Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP10\change.log Object is locked skipped
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP2\A0001004.exe Infected: Trojan-Downloader.Win32.Zlob.aqh skipped
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP2\A0002004.exe Infected: Trojan-Downloader.Win32.Zlob.aqh skipped
C:\System Volume Information\_restore{C1CCD08C-8F31-41E2-AD90-3EC48D37B729}\RP5\A0002042.exe Infected: Trojan-Downloader.Win32.Zlob.aqh skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{5E5B7E12-1188-4169-82A7-49A7729A35BE}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\profile.dat Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.


And finally here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 12:15:52 PM, on 10/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\MMediaCodec\pmsngr.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\toshiba\ivp\ism\pinger.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\ams_ii\iao.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\DvzCommon\DvzMsgr.exe
C:\Program Files\NETGEAR\WAB501 Configuration Utility\wlancfg2.EXE
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\MMediaCodec\pmmon.exe
C:\Documents and Settings\Katherine\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7b4d79df-9ef0-429d-a0e9-d9b138c6a53b} - C:\Program Files\MMediaCodec\isaddon.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [ISLP2STA.EXE] ISLP2STA.EXE START
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: DataViz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WAB501 Configuration Utility.lnk = C:\Program Files\NETGEAR\WAB501 Configuration Utility\wlancfg.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1143916021859
O17 - HKLM\System\CCS\Services\Tcpip\..\{A2C6B35B-B742-4A0C-9605-75C7B0668032}: NameServer = 192.168.0.1,4.2.2.2
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intel Alert Handler - LANDesk Software Ltd. - C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel Alert Originator - LANDesk Software Ltd. - C:\WINDOWS\system32\ams_ii\iao.exe
O23 - Service: Intel File Transfer - LANDesk Software Ltd. - C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec System Center Discovery Service (NSCTOP) - Symantec Corporation - C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thank you so much for your help.

[jamielaw]

Hey sksfreund

SmitFraudFix:

Next, please reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, a menu with options should appear;
• Select the first option, to run Windows in Safe Mode, then press "Enter".
• Choose your usual account.

Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.

Please can you empty everything from your Symantec AntiVirus Corporate Edition quarantine!

Update Java:

Your version of Java is now outdated. Java vulnerabilites are commonly exploited by viruses so I strongly recommend you update. Click here to download the latest version of java ( Java Runtime Environment (JRE) 5.0 Update 9 ). Please install it and then reboot your computer.

Remove the older versions of Java:

• Click Start, Control Panel, Add/Remove Programs.
• Delete all Java updates except J2SE Runtime Environment 5.0 Update 9

Please can you then post a fresh Hijackthis log along with the SmitFraud log. Hows your computer running now?

[sksfreund]

Hey, thanks for the very fast response. Ok, I did everything that you said and the pop-ups are gone along with the warnings that I spoke of. The only problem left that I can see (and this may be completely unrelated) is that my computer takes a very long time to start up. The hard drive continues to make noise and I get the little hour glass symbol on the pointer for something like ten minutes after startup. I have Yahoo messenger installed and it usually only takes a minute or two for the log in window to show up after rebooting my computer, but now it takes around ten. Anyways, here are the logs you asked for.

Here is the smitfraud log:

SmitFraudFix v2.117

Scan done at 14:28:13.09, Tue 10/31/2006
Run from C:\Documents and Settings\Katherine\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\Program Files\MMediaCodec\ Deleted

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End



And here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 4:29:50 PM, on 10/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\ams_ii\iao.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\toshiba\ivp\ism\pinger.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\DvzCommon\DvzMsgr.exe
C:\Program Files\NETGEAR\WAB501 Configuration Utility\wlancfg2.EXE
C:\Program Files\Palm\HOTSYNC.EXE
C:\Documents and Settings\Katherine\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [ISLP2STA.EXE] ISLP2STA.EXE START
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [ypagerps1] cmd.exe /C del "C:\Program Files\Yahoo!\Messenger\ypagerps1.DLL"
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: DataViz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WAB501 Configuration Utility.lnk = C:\Program Files\NETGEAR\WAB501 Configuration Utility\wlancfg.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1143916021859
O17 - HKLM\System\CCS\Services\Tcpip\..\{A2C6B35B-B742-4A0C-9605-75C7B0668032}: NameServer = 192.168.0.1,4.2.2.2
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intel Alert Handler - LANDesk Software Ltd. - C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel Alert Originator - LANDesk Software Ltd. - C:\WINDOWS\system32\ams_ii\iao.exe
O23 - Service: Intel File Transfer - LANDesk Software Ltd. - C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec System Center Discovery Service (NSCTOP) - Symantec Corporation - C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



Thanks again for all your help. Let me know what else I can do.

[jamielaw]

Hey sksfreund

Optional Entries:

These should help speed up your computer.

Fix the HJT entries:

• Open hijackthis and select the DO A SYSTEM SCAN ONLY option.
• Place a check next to the following items:
  
  O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
  O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
  O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
  O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
  O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
  O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
  O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
  O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
  O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
  O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
  O4 - HKCU\..\RunOnce: [ypagerps1] cmd.exe /C del "C:\Program Files\Yahoo!\Messenger\ypagerps1.DLL"
  
• Close all open browsers and windows, except hijackthis. Then select fix checked . Now close HJT.

Has this increased your computer performance?

Edited by jamielaw, 01 November 2006 - 09:56 AM.

[sksfreund]

From what I can tell, that did speed things up a little bit. It might just be me, but it seems to still take a while for the hard drive to stop making noise after start-up. It isn't a big deal, I can live with it. I do have just a few more questions though. Now, after I start up my computer, my desktop background is always gone. Is there a way to fix that? Also, now that I am done fixing the virus problem, of all of the programs that I have used, which do you suggest I keep and which ones can I delete off of my computer? Is symantec worth keeping? I read somewhere that symantec and AVG can conflict if I have them both on. Should I just get rid of one?

Thank you so much for all of your help. You don't know how much I appreciate it.

[jamielaw]

Hey sksfreund

To start with I'll give you my standard security speech......

This is my normal post for when you are clear - which you now are - or seem to be. Please advise of any problems you still have :-

Please pay particular attention to Step A & G!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Disable and Enable System Restore. - You should disable and re-enable system restore to make sure there are no infected files found in a restore point. Sometimes viruses can hide in there and if you ever needed to restore your system you would then re-infect your self
  You can find instructions on how to enable and re enable system restore here:Windows XP System Restore Guide
  
  Or simply follow these instructions:
  • Click Start, run and type SYSDM.CPL
  • Select the System Restore Tab
  • Check the box to Turn off System Restore on all drives
  • Click Apply and then OK to the confirmation window
  • Then uncheck the box, click apply and then OK.
• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.
  
• Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some on line & their stand-alone anti virus programs:
  Computer Safety On line - Anti-Virus
  
• Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
  Computer Safety On line - Software Firewalls
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
  This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
  Instructions for - Spybot S & D and Ad-aware
  
• Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot. A tutorial on installing & using this product can be found here:
  Instructions for - Spybot S & D and Ad-aware
  
• Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. A article on anti-malware products with links for this program and others can be found here:
  Computer Safety on line - Anti-Malware
  
• Install HostsMan - HostsMan will add a large list of restricted websites to your hosts file. This will prevent you from visiting some bad websites.
  Download Hostsman here!
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Stand up and be Counted.

NOW is the time you can start to hit back at the people who infected you.

Please take the time to go and complain - that forum has a topic for your infection which is ................ please post as a reply, you do not need to register to do so (but you can if you wish). It will also have a list of other places you can go to to register your complaint, depending on the country you are resident in. Please read the topics and complain, it is only with such complaints to goverment or government agances that something will get done.

Happy Surfing!

Jamie

Now to answer your questions:

Now, after I start up my computer, my desktop background is always gone. Is there a way to fix that?

Please could you clarify what you mean by that.

Also, now that I am done fixing the virus problem, of all of the programs that I have used, which do you suggest I keep and which ones can I delete off of my computer?

My security speech should cover this. But this is what I have: Antivirus software, Firewall Software, AVG Antispyware, HostsMan, SpywareBlaster and SpywareGuard.

Is symantec worth keeping?

I would never install anything related to Symantec. There are free alternatives which are a lot better. For Antivirus software I use AVG and for firewall software I use Outpost. Both are available as free downloads.

I read somewhere that symantec and AVG can conflict if I have them both on. Should I just get rid of one?

This is referring to having two antivirus programs running simultaneously. You have AVG Anti-spyware which is not an antivirus program - so that is fine.

Thank you so much for all of your help. You don't know how much I appreciate it.

Your welcome!

[therock247uk]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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