Error 711
Started by
Cherie01
, Oct 31 2006 02:56 PM
#1
Posted 31 October 2006 - 02:56 PM
#2
Posted 31 October 2006 - 02:59 PM
Do you get these
You receive "Remote Access Connection Manager" and "Remote Assistance Prepare System Restore" error messages in Windows XP
You receive "Remote Access Connection Manager" and "Remote Assistance Prepare System Restore" error messages in Windows XP
#3
Posted 31 October 2006 - 03:09 PM
Hiya, Well for a start forgot to mention that the laptop in question wont start up in anything other than safemode?? & he says he cant remember if his comp said those error's that u have asked about, I'm not currently at home & he's a total computer dope so i cant help anymore on that sorry
#4
Posted 31 October 2006 - 03:21 PM
Hopefully it is this
Error 711: Cannot load Remote Access Service Connection Manager.
To resolve this issue, enable the disabled services, and then start the services:
1. Click Start, right-click My Computer, and then click Manage.
2. Double-click Services and Applications, and then double-click Services.
3. Right-click Telephony, and then click Properties.
4. On the General tab, click Manual next to Startup type.
5. On the General tab, click Start under Service status, and then click OK.
6. Repeat steps 3 - 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.
Error 711: Cannot load Remote Access Service Connection Manager.
To resolve this issue, enable the disabled services, and then start the services:
1. Click Start, right-click My Computer, and then click Manage.
2. Double-click Services and Applications, and then double-click Services.
3. Right-click Telephony, and then click Properties.
4. On the General tab, click Manual next to Startup type.
5. On the General tab, click Start under Service status, and then click OK.
6. Repeat steps 3 - 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.
#5
Posted 31 October 2006 - 03:31 PM
Hiya, i asked him to do as you said but the cmputer said the following
"COULD NOT START THE TELEPHONY SERVICE ON LOCAL COMPUTER. ERROR 1084:THIS SERVICE CAN NOT BE STARTED IN SAFE MODE"
hope this helps Cherie
"COULD NOT START THE TELEPHONY SERVICE ON LOCAL COMPUTER. ERROR 1084:THIS SERVICE CAN NOT BE STARTED IN SAFE MODE"
hope this helps Cherie
#6
Posted 31 October 2006 - 03:37 PM
Run this, then re-visit the updates, which updates did he install?
Items in blue which are underlined are clickable to give more information about the process
Start the System Restore Utility at a command prompt
1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.
2. Log on to your computer with an administrator account or with an account that has administrator credentials.
3. Type the following command at a command prompt, and then press ENTER:
%systemroot%\system32\restore\rstrui.exe
4. Follow the instructions that appear on the screen to restore your computer to an earlier state.
Look for the most recent system checkpoint created before the errors to restore from
For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP
Items in blue which are underlined are clickable to give more information about the process
Start the System Restore Utility at a command prompt
1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.
2. Log on to your computer with an administrator account or with an account that has administrator credentials.
3. Type the following command at a command prompt, and then press ENTER:
%systemroot%\system32\restore\rstrui.exe
4. Follow the instructions that appear on the screen to restore your computer to an earlier state.
Look for the most recent system checkpoint created before the errors to restore from
For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP
#7
Posted 31 October 2006 - 04:18 PM
Hiya, He said that the system restore can't have been on as the only place he could restore it to was when the updates were download?? So he chose thast point to restore it to, then the laptop restarted but when he chose noraml mode he said a blue screen comes on with an error msg but turns the computer off b4 he has time to read the msg ?
He downloaded the following updates off the microsoft web site (there are 64 in total)
WINDOWS XP KB905414
WINDOWS XP KB917344
WINDOWS XP KB904706
WINDOWS XP KB914388
WINDOWS XP KB919007
WINDOWS XP KB890046
WINDOWS XP KB891781
WINDOWS XP KB920670
WINDOWS XP KB902400
MEDIA PLAYER KB911564
WINDOWS XP KB905495
STEP BY STEP INTERACTIVE TRAINING KB898458
WINDOWS XP KB910437
THE ONES BELOW ALSO HAVE WINDOWS XP IN FRONT OF THE KB NUMBER
KB896358
B918439
KB921398
KB925486
KB924496
KB914798
KB873339
KB896423
KB911562
KB911280
KB893756
KB896421
KB920685
KB899591
KB901017
KB922616
KB835732
KB911927
KB921883
KB923414
KB885836
KB885835
KB922819
KB924191
KB899587
He downloaded the following updates off the microsoft web site (there are 64 in total)
WINDOWS XP KB905414
WINDOWS XP KB917344
WINDOWS XP KB904706
WINDOWS XP KB914388
WINDOWS XP KB919007
WINDOWS XP KB890046
WINDOWS XP KB891781
WINDOWS XP KB920670
WINDOWS XP KB902400
MEDIA PLAYER KB911564
WINDOWS XP KB905495
STEP BY STEP INTERACTIVE TRAINING KB898458
WINDOWS XP KB910437
THE ONES BELOW ALSO HAVE WINDOWS XP IN FRONT OF THE KB NUMBER
KB896358
B918439
KB921398
KB925486
KB924496
KB914798
KB873339
KB896423
KB911562
KB911280
KB893756
KB896421
KB920685
KB899591
KB901017
KB922616
KB835732
KB911927
KB921883
KB923414
KB885836
KB885835
KB922819
KB924191
KB899587
#8
Posted 31 October 2006 - 04:21 PM
ok there not 64 intotal dunno where i got that from lol
#9
Posted 31 October 2006 - 04:33 PM
Have you got an XP CD
#10
Posted 31 October 2006 - 04:40 PM
Just asked him n he said yeah he does but it wont work because the cd-rom drive isnt working so he's bought an external one which for some reason when he puts the disk in it , he get the msg "COULD NOT READ Q DRIVE"
Thanks Cherie
Thanks Cherie
#11
Posted 31 October 2006 - 04:43 PM
Did it just stop working, does it differentiate between audio CD's and the XP CD
#12
Posted 31 October 2006 - 04:44 PM
he says its working now the options its come up with is :
install windows sp
install optionaly windows components
perform additional tasks
check system compatability
install windows sp
install optionaly windows components
perform additional tasks
check system compatability
#13
Posted 31 October 2006 - 04:46 PM
Good, this will remove the updates but leave the documents etc alone
You can use this guide to repair XP
Possibly, you will need to press the start button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter
You will need your XP product key to complete this
The XP Product Key is a 25 character alpha numerical code, which does not include the sequence OEM
If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install
Click this to view the XP Repair Install Guide
Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system
The XP repair install will look and run as a normal install, however, you must not see a request to format the drive
After running XP Repair you will need to install all Windows Updates
Microsoft Update
You can use this guide to repair XP
Possibly, you will need to press the start button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter
You will need your XP product key to complete this
The XP Product Key is a 25 character alpha numerical code, which does not include the sequence OEM
If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install
Click this to view the XP Repair Install Guide
Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system
The XP repair install will look and run as a normal install, however, you must not see a request to format the drive
After running XP Repair you will need to install all Windows Updates
Microsoft Update
#14
Posted 31 October 2006 - 04:46 PM
Well we got the laptop off my mum n she said it was all ok bnut when we got it bk home the internaldrive wouldnt play any disks what so ever,
#15
Posted 31 October 2006 - 04:47 PM
The repair is easiest now
Similar Topics
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users