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C:\WINDOWS\isrvs\desktop.exe


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#1
princessbeth

princessbeth

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I am having a problem with C:\WINDOWS\isrvs\desktop.exe. It won't delete! I have tried just about everything. Is there anything I can do before my parents wipe the harddrive?

here is my hijackthis log

Logfile of HijackThis v1.99.1
Scan saved at 10:47:38 PM, on 3/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\WINDOWS\system32\izarii.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\sysmonnt.exe
C:\WINDOWS\system32\oskbt32i.exe
C:\PROGRA~1\COMMON~1\kkum\kkumm.exe
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\windows\system32\uqhbks.exe
C:\windows\system32\calc.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [etbrun] C:\windows\system32\elitevba32.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [uqhbks] c:\windows\system32\uqhbks.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\system32\izarii.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [C:\WINDOWS\IEXPLOR.EXE] C:\WINDOWS\IEXPLOR.EXE
O4 - HKLM\..\Run: [AtxBrw] C:\WINDOWS\IEXPLOR.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Pos] C:\WINDOWS\System32\vnl.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [prutpct] C:\WINDOWS\system32\prutpct.exe
O4 - HKCU\..\Run: [explo] C:\WINDOWS\NR\KernaI32.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [sysmonnt] C:\WINDOWS\system32\sysmonnt
O4 - HKCU\..\Run: [Ios6RTGse] oskbt32i.exe
O4 - HKCU\..\Run: [kkum] C:\PROGRA~1\COMMON~1\kkum\kkumm.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
O4 - Global Startup: explo.dll
O4 - Global User Startup: explo.dll
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...426/mcfscan.cab
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish....pfishUpload.cab
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINDOWS\isrvs\mfiltis.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
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#2
don77

don77

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Hi Beth and welcome,
You have quite a few nasties running here, Lets see if we can get it cleaned up for you,
First,
Please download and install AD-Aware.
Check Here on how setup and use it - please make sure you update it first.
Run a scan with Ad=aware and have it fix all it finds please,
Restart your computer,

Next,
Dowload the latest version of Spybot 1.3. Please check it for updates, Run the program and have it fix anything it finds in Red.
Restart your computer,

Next,
Download Micrsoft Antispyware
Be sure it is updated, Open the program and click on the Spyware Definitions,
Run a scan with it and reboot,

Next,
Download and install Cleanup
Don't run it yet,
Rebiit to safe mode, Now open the program and click on Cleanup, let it run it make take a couple minutes, When it ask you to reboot choose "No"

Now run a nother scan with Ad-aware,Spybot and Microsoft Antispyware,

Restart your computer,

Please run these two online scans. Make sure they are set to clean automatically:

TrendMicro's HouseCall
ActiveScan

You should try to delete any files that these scanners are unable to clean. Then let us know if its working better and what the scans found.

Then scan again with HijackThis and post another log.
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#3
princessbeth

princessbeth

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Alright, I did everthing you asked. But now I have mega popup problems also :tazz:. But on the up side, the computer is running ALOT faster, and I don't have the little desktop searchbar.

here is my new HijackThis log

Logfile of HijackThis v1.99.1
Scan saved at 1:39:24 AM, on 3/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\windows\system32\uqhbks.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\izarii.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\IEXPLOR.exe
C:\windows\system32\packager.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\Bethany\My Documents\filelib\dancer4x\HijackThis.exe

O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINDOWS\isrvs\sysupd.dll (file missing)
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [etbrun] C:\windows\system32\elitevba32.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [uqhbks] c:\windows\system32\uqhbks.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\system32\izarii.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [C:\WINDOWS\IEXPLOR.EXE] C:\WINDOWS\IEXPLOR.EXE
O4 - HKLM\..\Run: [AtxBrw] C:\WINDOWS\IEXPLOR.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: explo.dll
O4 - Global User Startup: explo.dll
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...426/mcfscan.cab
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish....pfishUpload.cab
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINDOWS\isrvs\mfiltis.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
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#4
don77

don77

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Looking better,

Please restart HJT put a check next to the following, close all open windows and click “Fix Checked”

O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINDOWS\isrvs\sysupd.dll (file missing)
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [etbrun] C:\windows\system32\elitevba32.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [uqhbks] c:\windows\system32\uqhbks.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\system32\izarii.exe
O4 - HKLM\..\Run: [C:\WINDOWS\IEXPLOR.EXE] C:\WINDOWS\IEXPLOR.EXE
O4 - HKLM\..\Run: [AtxBrw] C:\WINDOWS\IEXPLOR.exe
O4 - Global Startup: explo.dll
O4 - Global User Startup: explo.dll
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINDOWS\isrvs\mfiltis.dll


Next Reboot into SAFE MODE Make sure you can view all Hidden Files/Folders search for and delete the files highlighted in BOLD

C:\WINDOWS\dlmax.dll
C:\WINDOWS\isrvs\sysupd.dll
C:\WINDOWS\isrvs\desktop.exe <--Delete Folder
C:\WINDOWS\isrvs\ffisearch.exe <--Delete Folder
C:\windows\system32\elitevba32.exe
C:\WINDOWS\farmmext.exe
c:\windows\system32\uqhbks.exe
C:\WINDOWS\system32\izarii.exe
C:\WINDOWS\IEXPLOR.EXE
explo.dll
C:\WINDOWS\isrvs\mfiltis.dll <--Delete Folder



While still in safe mode please run Ad-aware and Microsoft Antispyware again please,
Restart your computer,

Please run Active scan, post back what it finds please

Post back a fresh HJT log when done please
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#5
RTS4GTG

RTS4GTG

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Please refrain from offering advice in Malware Removal until you have been trained in GeekU.

don77

Edited by don77, 01 April 2005 - 06:54 PM.

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#6
RTS4GTG

RTS4GTG

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DON77,

Your recommendations are erroneous to princessbeth. While you will probably be able to get rid of isrvs and elite, the ATXBRW/IEXPLOR.EXE malware works differently. If you miss the base executible (which is what you did in your second post to princessbeth) you will not be able to remove IEXPLOR.EXE as it regenerates itself on bootup (Please review carefully the registry key mentioned if Step 2 of my previous post that you removed). You may get lucky and catch the base process running if you scan with HJT early after boot, but the base process does not continue to run for an extended period of time. I was fortunate enough to have an example of this malware and was able to research how the processes worked, what registry entries the software made, and what dependencies the programs created for the last three days.

If you wish to chat about how the processes work offline please let me know as I don't believe this forum is the appropriate place to do so.


RTS
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