Dell Desktop Dimension 4600
Windows XP Professional
Samsung CDRW/DVD SM-348B-T502 (Internal Drive)
I am unable to open the CDRW/DVD drive after inserting a disc. The unit functions properly in all aspects but the open button will not operate to discharge the disc. The only way to open the drive is to restart the computer. The CDRW/DVD is recognized as properly installed by the "Disc Detector" icon shown on the bottom toolbar. This is a major problem if I'm trying to install software that requires multiple discs to complete the installation; it becomes an impossible task. I have installed Dell's updated firmware (BR65941.exe) and spent more than two hours with a Dell technician that essentially went through the same sequence of events that I had previously performed. I also installed Samsung's LiveUpdate test software, which recognized the drive but also stated that "The model installed in your PC is not supportable model." Evidently, this means I should contact the OEM Dell manufacturer. Any suggestion on how to solve this problem?