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Problems with WMP 10 - can't restore license


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#1
paige4

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Hi Guys,

Been having a problem with playing legally downloaded and paid for music tracks. Everything I've bought
over the last few years won't play, I get a message - windows cannot play or burn protected file as an error occured while verifying the license. When I click on web help, I get the error code C00D11DA.
The same happens when I click on tools and try to back up or restore license in windows mp.
I've tried everything I can think of, and am now really fed up!! I also tried the napster DRM reset file,
and even that didn't work :-(
I have been running registry mechanic occasionally over the last 9 or 10 months, and I installed a new
Norton internet security 2006 around 6 months ago.
Seems mad to be unable to play music I paid to legally download!!!

You guys are my last hope :whistling:

Thanks in advance

Paige
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#2
Retired Tech

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There is a link with the options here

http://msmvps.com/bl...cles/11279.aspx
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#3
paige4

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Hi Keith,

I did try the microsoft support 'help' page, etc, but have had no luck with anything,

Napster offer a download which is supposed to fix this problem, but unfortunately it
didn't work.

If anyone has solved this problem, please let me know :whistling:

Paige
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#4
Retired Tech

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Did you contact Microsoft?
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#5
paige4

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Hi again,

I,ve been on the microsoft help page, and there is only one 'fix' on the page, which is the napster
DRM reset tool, which unfortunately didn't work for me :blink:

Apparently this 'unknown' error doesn't have 'one' solution! Not very helpful!

I'm totally lost with this. When I click on tools - back up or restore license in wmp 10, I get the
same message - Windows media player cannot play a protected file because an error occured
while verifiying the license.

I'm going round in circles. Can anyone help?? :whistling:

My only other option would be to pay vast sums of money to microsoft - but they're rich enough!
( I'd rather donate to a good cause)

I can't play any of my collection of music, which has been paid for over the last 5 years.

Any suggestions? Has anyone had and solved this problem?

Paige
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