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Help with Spyware removal


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#16
Wizard

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Lets have one last Online Scan,please.


Please go HERE to run Panda's ActiveScan
  • Once you are on the Panda site click the Scan your PC button
  • A new window will open...click the Check Now button
  • Enter your Country
  • Enter your State/Province
  • Enter your e-mail address and click send
  • Select either Home User or Company
  • Click the big Scan Now button
  • If it wants to install an ActiveX component allow it
  • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  • When download is complete, click on My Computer to start the scan
  • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report

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#17
Fernandez

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Dear Cretemonster,

Here is the Panda scan report.


Incident Status Location

Possible Virus. Not disinfected C:\dell\Utilities\DSR\demo\DEMO.EXE
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\FERNANDEZ FAMILY\Application Data\Mozilla\Firefox\Profiles\oixbpq7c.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\FERNANDEZ FAMILY\Application Data\Mozilla\Firefox\Profiles\oixbpq7c.default\cookies.txt[.tribalfusion.com/]
Spyware:Cookie/AdDynamix Not disinfected C:\Documents and Settings\FERNANDEZ FAMILY\Application Data\Mozilla\Firefox\Profiles\oixbpq7c.default\cookies.txt[.ads.addynamix.com/]
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\FERNANDEZ FAMILY\Desktop\SmitfraudFix\Process.exe
Possible Virus. Not disinfected C:\Documents and Settings\FERNANDEZ FAMILY\Desktop\SmitfraudFix\swsc.exe
Virus:Eicar.Mod Not disinfected C:\Program Files\Trend Micro\Internet Security 12\tmhelp.chm[/PCC12/Test_virus.htm]
Possible Virus. Not disinfected C:\VundoFix Backups\awvtr.dll.bad
Possible Virus. Not disinfected C:\VundoFix Backups\gebyx.dll.bad
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#18
Wizard

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Very well,please delete the following:

C:\Documents and Settings\FERNANDEZ FAMILY\Desktop\SmitfraudFix

C:\VundoFix Backups


Updating Java and Clearing Cache
  • Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel.
  • It will say "Java Plug-in" under the icon.
    Please find the update button or tab in the Java Control Panel. Update your Java then reboot.
  • If you are unable to update you can manually update by going here:
  • After the reboot, go back into the Control Panel and double-click the Java Icon.
  • Under Temporary Internet Files, click the Delete Files button.
  • There are three options in the window to clear the cache - Leave ALL 3 CheckedDownloaded Applets
    Downloaded Applications
    Other Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Java Control Panel.

Please Install these 2 to add to the Security of the PC

SpywareBlaster:
http://www.javacools.../downloads.html
Update Immediatly!

WinHelp2002 Hosts File
http://www.mvps.org/...2002/hosts2.htm



How is the machine running today?
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#19
Fernandez

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Dear Cretemonster,

I did the things you recommended. The machine has been running great. No more winantivirus 2006 pop-up balloon. Do you think the computer is free of spyware.
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#20
Wizard

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Indeed I think you have a clean machine now! :whistling:


Lets see what we can do to help you keep it that way.


Now we need to reset System Restore and Clear out all the old infected restore points.
  • Click Start
  • Right-Click "My Computer" and Select Properties.
  • Click on the "System Restore" tab.
  • Place a checkmark in the box for "Turn off System Restore" and Click "Apply."
  • Restart the Computer.
  • Return to System Restore and Uncheck the box for "Turn off System Restore" and Click "Apply."
  • A fresh Restore Point will be created.



Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Windows, Internet Explorer and Microsoft Office Updates

Visit Microsoft's Windows Update Site frequently. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

If you are running Microsoft Office, or any application of it, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed.

If you have trouble with Windows Update, you still can get all the Critical Updates, Security Fixes and Service Packs. Below are a few links to bookmark.

Microsoft Security Bulletins
http://www.microsoft...ty/current.aspx

Office downloads
http://office.micros...te/default.aspx

Download Center
http://www.microsoft...ads/search.aspx

Microsoft Security Advisories
http://www.microsoft...ry/default.mspx

Recently Published
http://www.microsoft...nt/default.mspx

Make your Internet Explorer more secure
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click on the Security tab
  • Click the Internet icon so it becomes highlighted.
  • Click on Default Level and click Ok
  • Click on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
Take the time to check out the following links

Resources for using Internet Explorer 6
http://support.micro...om/?kbid=867470

How to Configure Enhanced Security Features for Internet Explorer from Windows XP SP2
http://www.microsoft...xp/iesecxp.mspx

Microsoft Malicious Software Removal Tool
http://www.microsoft...e/families.mspx

Keep your Sun Java up to date

The most current version of Sun Java is: Java Runtime Environment Version 5.0 Update 9
http://java.sun.com/...loads/index.jsp
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.
And in the future, remember to remove older versions of Java when you update to a newer version to avoid exploitation of older versions left on your system.

Check out these topics for more information:
http://spywarewarrio...pic.php?t=17910
http://spywarewarrio...pic.php?t=17598

Free programs that may help you in keeping the PC clean
  • SpywareBlaster
    SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    You can download SpywareBlaster here
    A tutorial can be found here
  • SpywareGuard
    It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection.
    You can download SpywareGuard here
    A tutorial can be found here
  • IE-SPYAD
    IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites.
    You can download IE-SPYAD here
    A tutorial can be found here
  • Hosts File
    A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
    A tutorial tutorial can be found here
  • MVPS Hosts File
    You can download the MVPS Hosts File here
    Furthermore the website contains useful tips and links to other resources and utilities.
  • Bluetack's Hosts File and Hosts Manager
    Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites, sites responsible for hijacks, rogue apllications etc...
    Download Bluetack's Hosts file here
    Download Bluetack's HostsManager here
Free Spyware Detection and Removal Programs
  • Ad-Aware
    It scans for known spyware on your computer. These scans should be run at least once every two weeks.
    You can download Ad-Aware here
    A tutorial can be found here
  • Spybot - Search & Destroy
    It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer.
    You can download Spybot - S&D here
    A tutorial can be found here
Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright "Foistware".
You will find the list here

AVG Anti-Spyware (formerly Ewido)

Realtime protection against these threats:
  • Hijackers and Spyware
    Secure surfing in the Internet without fear of annoying changes of the start page of your browser, tracking cookies and advertising bars.
  • Worms
    Nobody should receive e-mails in your name with malicious files in the appendix anymore.
  • Dialers
    Security against all kinds of dialers. No fear when receiving the next phone bill.
  • Trojans and Keyloggers
    No chance for thieves to steal your bank data and personal sensitive information by tapped Internet connections, remote controlled webcams or secret keyboard recordings.
Most of you will have already the trial version of this software, which is an excellent program and particularly good at catching trojans. If you find it useful you might want to consider buying the full program. When the trial period ends the following features will stop working:
  • Scheduled scans.
  • Real-time monitoring of the entire system.
  • Memory Scan detects active threats.
  • Self-protection at kernel layer guarantees gapless monitoring.
  • Automatic online-update.
The manual memory scan will work in the free version and you can manually update the definitions by clicking on the "Start Update" button under Manual update in the update module.

You can download AVG Anti-Spyware here
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

WinPatrol

WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files.
  • Detect & Neutralize Spyware.
  • Detect & Neutralize ADware.
  • Detect & Neutralize Viral infections.
  • Detect & Neutralize Unwanted IE Add-Ons.
  • Detect & Restore File Type Changes.
  • Automatically Filter Unwanted Cookies.
  • Avoid Start Page Hijacking.
  • Detect changes to HOSTS & critical system files.
  • Kill Multiple Tasks that replicate each other, in a single step!
  • Stop programs that repeatedly add themselves to your Startup List!
Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like.
You can download WinPatrol here
WinPatrol FAQ

SiteHound by Firetrust

Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus.

SiteHound will alert you when you enter a site which is known to contain:
  • Fraudulent claims or scams
  • Offensive material
  • Security vulnerabilities
  • Spyware or Adware
  • Spam related material
  • or other content deemed to be unsafe
Specifically, SiteHound blocks these categories:

• Adult • Spyware • Spam Advertising • Phishing • Possible scam or fraud • Misleading or False Advertising
• Pharming • Rogue or Suspect Product • Adware • Malware or Virus

System Requirements:
Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP

Product Info & Download: SiteHound Toolbar

For advanced users : ProcessGuard

ProcessGuard blocks rootkits, prevents spyware, guards your computer from DLL trojans...
For more information take a moment to read the Introduction and the Known Attacks information pages.
You can download Process Guard here

For advanced users : System Safety Monitor

System Safety Monitor (SSM) allows you to track down Microsoft Windows operating system activity in real-time and to prevent undesirable actions from various malware and spyware programs. SSM's main goal is to discover and block malicious actions of any application.
For more information take a moment to read the Main features of the program.
You can download SSM here

Use an AntiVirus Software

It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs.
Computer Safety On line - Anti-Virus
http://forum.malware...pic.php?p=53#53

Update your Anti Virus Software

It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall

I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below.
Computer Safety On line - Software Firewalls
http://forum.malware...pic.php?p=56#56
A tutorial on Understanding and Using Firewalls can be found here

Additional Information

For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link.

A very nice collection of tutorials is available at Bleeping Computer
http://www.bleepingc....com/tutorials/

Finally, after following up on all these recommendations, why not run Jason Levine's Browser Security Tests ?
They will provide you with an insight on how vulnerable you might still be to a number of common exploits.
http://www.jasons-to...rowserSecurity/



Here is something I have not had time to check out closely but some people I have the upmost trust in have great things to say about it.


ERUNT

A useful freeware utility for users of Windows 2000/XP. It's made up of two parts - ERUNT & NTREGOPT.

ERUNT will create daily complete backups of your computer's Registry. Whilst System Restore does the same thing, a corrupt registry file may prevent Windows from booting & this effectively renders disables System Restore. With ERUNT, you're able to restore the damaged Registry.

NTREGOPT works by recreating each registry hive "from scratch", thus removing any slack space that may be left from previously modified or deleted keys. In other words, it compacts the Registry to a small size which allows Windows to load & perform faster.
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#21
Fernandez

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Dear Cretemonster,

Thank you so much for your help. I am very greatful. The computer has been working very well. You guys certainly do a very admirable job.
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#22
Fernandez

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Dear Cretemonster,

I have a problem, not with spyware, but with my browser. I usually use mozilla firefox browser for navigating the web. Before the whole spyware incident, I used to be able to access www.salon.com and read all their articles by just clicking on a banner with an advertisement. Is there a way of setting up this site so that I can navigate through it again. If you click on one of their articles, it will send you to another page where it only gives you part of it and tells you that if you want to see the full version to click on one the banners. I don't know if the hosts file has that banner website or url listed on there. Is there a way of knowing? or how can I access the website again?

Thanks

P.S.
The website is www.salon.com
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#23
Wizard

Wizard

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You hit the nail on the head I bet.

Its either the Hosts File or Spyware Blaster.

Lets use Hoster and wipe the hosts file clean,if that works then there is an option in Hoster to make the Hosts File Read Only,clicking that will lock down the Hosts File after you have cleared it.


Download The Hoster from here:
http://www.funkytoad...load/hoster.zip

Right Click the Zip Folder and Select "Extract All"

Open Hoster and Make sure that the "Make Hosts Writable?" button in the upper right corner is Enabled

Click "Back up Host files"

Press "Restore Original Hosts" and press "OK"

Exit the Program.
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#24
Fernandez

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Dear Cretemonster,

Thanks a lot. It lets me go in now.
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#25
Wizard

Wizard

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Now,remember to go back and click that tab to lock the host file by making them Read Only.
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