> > Original Message Follows:
hp e-mail support
problem_area : scanning
operating_system : Microsoft Windows XP
model_number : Deskjet F335
connection : usb cable
problem_description : Error messages as follows when trying to scan:
1) Your current setting prohitit running ActiveXcontrols on this page.
As a result, the page may not display correctly.
2) Unable to communicate with HP scanning software. Please verify
it has been installed and is working properly. If theis problem
persists, please shut down your application and try again.
3) Sorry, a communication error has occured with a scanning component.
If this problem continues, please reinstall scanning software.
trouble_shooting : Un-and reinstalled software, checked all power and
USB connections, rebooted.
Printing works, copying works, but no scanning. When pushing scan
button on control panel, nothing happens, when scanning from within
program, I get error messages.
setting_changes : New unit. Hasn't functioned properly yet.
tech_skill : intermediate
> > [ End of Forwarded Message 1 ]
HP DeskJet E-mail Support wrote:
> > Dear Wesley,
> > Thank you for contacting HP Total Care.
> > My name is Cheryl from All-in-One E-Mail technical support team.
> > I understnad that you face issues with Deskjet F335 All-in-One as you
> > receive "Your current setting prohitit running ActiveXcontrols on this
> > page. As a result, the page may not display correctly" while
> > Also gather that you have uninstalled and reinstalled the All-in-One
> > software to resolve the issue. I regret for the inconvenience caused
> > this issue.
> > This issue can occur if documents to be scanned to the computer, the
> > active X should be allowed and the anti-virus (E.g. Norton, Spy
> > is restricting active X controls. To resolve the issue I recommend you
> > to perform these steps:
> > Disable the anti-virus software. Also, enable ActiveX in Internet
> > Explorer by following these steps:
> > 1. Open Internet Explorer window.
> > 2. Click on Tools Tab --> Internet options
> > 3. Click on Security Tab.
> > 4. Click the Custom Level button and the Security Settings window
> > will open.
> > 5. Under the Run ActiveX controls and plug-ins section, select
> > Enabled.
> > 6. Click OK in the Security Settings window.
> > 7. When prompted, click Yes to change the security settings.
> > 8. Click OK to close the Internet Properties window.
> > Or
> > 1. Right-click the Internet Explorer icon on your Desktop and then
> > click Properties.
> > 2. In the Internet Properties window, click the Security tab.
> > 3. Click the Custom Level button and the Security Settings window
> > will open.
> > 4. Under the Run ActiveX controls and plug-ins section, select
> > Enabled.
> > 5. Click OK in the Security Settings window.
> > 6. When prompted, click Yes to change the security settings.
> > 7. Click OK to close the Internet Properties window.
> > Please get back with observation, it is our responsibility to serve
> > esteemed customers like you in the best possible way. We appreciate
> > support and cooperation. If you require any further assistance please
> > mail us with the results.
> > Sincerely,
> > Cheryl
> > HP Total Care
Thank you for your quick response.
I shut off my anti-virus program and disabled Internet Explorer
protection in SpywareBlaster. I also checked the ActiveX settings for
IE, and they were already enabled. I am still getting the same error
messages. In addition, I have once again done a complete uninstall,
making sure all registry entries were cleaned up, then reinstalled.
Same problems. Any other suggestions? I really appreciate your help.
Thank you for contacting HP Total Care.
I understand from your mail that you are still getting an error message
when trying to scan from the computer to the HP Deskjet F340 all-in-one
I will definitely assist you regarding the issue and will do my best to
resolve the issue at the earliest. I am sure working together we will
be able to resolve it faster.
Wesley, I would recommend updating the Internet Version to version 7.
Once you have updated the Internet version to 7 and then open the page
you will get the error message. Click on the error message and then run
the Active X.
This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.
HP Total Care
I'm still having the same problem. IE7 is installed, everything in the security settings having to do with activex or scripting is enabled, but I'm still getting an alert:
One or more ActiveX controls could not be displayed because either: 1) Your current security settings prohibit ActiveX. 2) You have blocked a publisher of a certain device.
I'm looking into reasons why my activex isn't working (malware, e.g.) but have come up with nothing yet.
One question, though? Why is the operation of Internet Explorer so important to the operation of a scanner? My old scanner worked fine without it? Just curious. I appreciate any help you can give me.